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FAQ template

Written By Ashish Pal

Posted on October 15, 2023
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On this Page

Frequently Asked Questions

We’ve covered all the curated questions. Please feel free to email us ([email protected]) if you’ve got something else to be answered.

What is the authenticity of the material and compositions?

The original and actual material composition of each shawl, stole and other product can be found on the relevant product page. You will find this information in the Description as well as a Material section of the product page. All pieces are also dispatched with the original composition label as well.
We personally guarantee the purity and authenticity of all our fibers – pashmina, wool, silk,  etc.
Our brand has been awarded a Woolmark License and therefore woolen items carry Woolmark Certification and Woolmark logo on the label.

Is there a Sale/ Discount Code/ Promotion?

Unfortunately, we do not have discounts. Our business and pricing policy is extremely fair and simple. Our prices are not inflated which can thereafter be reduced at the end of the season. All prices are extremely honestly marked, so as to encourage customer loyalty for the exceptional quality and workmanship being offered.

I want to send a piece as a gift, can you help?

Of course! KCS shawls and stoles make for unique gift ideas!

On the Checkout page, you can tick the option of a Gift Order. All gift orders are packed in our beautiful gift boxes. You also have the option to to write a personal message for your recipient which is hand written on our postcards!

And of course, no bill or invoice will be sent with the gift order!

Please note gift boxes are not sent in COD orders or international orders.

How long would it take to receive my order?

We want to receive your order as soon as possible! All orders are dispatched on the same day as received i.e. between Mon-Sat, 10 am-5 pm.

  1. Delhi/ NCR – 1-2 days
  2. Metro Cities – 1-3 days
  3. Non-Metro – 3-5 days
  4. International – 5-7 days

Please note above timeline is for prepaid orders.
COD orders will be slower! Please allow 2 extra days from the above for COD orders.
No delivery takes places on Sundays.
Please note due to operational constraints, pin code serviceability, etc some limitations may apply for which full effort will be made to inform you in advance.

Do you ship internationally too?

Indeed we do! If you are living outside India you can conveniently confirm and pay in your local currency on our website.

Shipping Charges — Free Shipping for orders above Rs. 25,000. For orders below Rs 25,000, flat Rs 3,500 courier fee. Couriers are sent by Fedex/DHL/ UPS. Gift boxes are not sent in international courier. Please note all local duties and taxes are to be borne by the recipient. This is applicable for orders placed online only, not for orders placed in our stores.

What are the shipping charges?

We provide free shipping all over India for orders above Rs. 1000.  For orders below Rs. 1000, flat Rs 200 courier fee.

For international orders —
Free Shipping for orders above Rs. 25,000. For orders below Rs 25,000, flat Rs 3,500 courier fee. This is applicable for orders placed online only, not for orders placed in our stores.

Do you offer Cash on Delivery?

For orders upto Rs. 5000/- COD is possible. Please note all COD orders have to be verified – you must verify the order by clicking the confirmation link which is sent to you by SMS. This SMS is sent to you after you have placed the order on the website. Please write to us in case you do not receive the SMS. Please note gift boxes are not sent in COD orders.

What is the return policy?

We offer hassle-free returns! You can return your order within 7 days of receipt. We request you to initiate returns for unused pieces only. Your money will be refunded in the original form of payment, except COD orders which will be returned via bank transfer! Please note this does not apply to international orders. Our detailed return policy can be found here.

How do I take care of my Pashmina or Wool Shawl?

For washing of your valuable pieces please wash through a professional dry cleaner or hand wash in cold water. For storage, please keep the piece wrapped in a muslin cloth or a plastic polybag. You can read more here.

Are wool shawls warm? And will they be itchy?

KCS Wool Shawls are made with fine counts of wool to ensure softness and warmth. Wool is a fantastic natural fiber with amazing insulation properties which will definitely keep you warm in cold temperatures. The warmth is felt 10-15 minutes after use and not instantly.

Freshly made wool shawls may show an itchy sensation in the beginning. The microfibers rise on constant touch and use and these unique fibers become more hairy and hence more soft after a short time. Indeed a rare product which continues to evolve better with time rather than the other way around in these fast fashion times!

I am buying on behalf of my company/ organization, can I get a GST tax invoice?

Yes! After placing your order please let us know your GST number by email and we will generate a GST tax invoice through which you can claim
input credit.

What does "KCS" stand for?

The name of our Founder, Khub Chand Sawhney!

Can I cancel an order I placed by mistake?

Please write to us or call us immediately if you have placed an order by mistake. An order which is not dispatched can certainly by stopped and if payment is made, refunded to you without any hassle!

Would there be a difference in the colors of the items shown vs when received?

There will always be a slight difference between the colors shown on your desktop or mobile screen as compared to what you receive in person. We try to photograph our items in a way to represent the true colors of the piece. We do not do any color editing or enhancement on our photos which changes the colors. Lighting conditions at your home vs where we shoot, screen resolutions and brightness settings of desktop or mobile systems are a reason for this slight difference on what we see on screen vs what we receive.

I live in Delhi/ NCR and want super urgent/ same day delivery, can you help?

We are here to help! For same day deliveries in Delhi/ NCR get in touch with us on WhatsApp – +91-9810201838. We will try our best (no guarantees) to have your order delivered as per your request. Extra charges for express delivery may apply.

Visiting Janpath Store through a Taxi or a Guide?

Certain tour companies, tourist guides, taxi drivers or rickshaw drivers in Central Delhi tourists area prefer to work on commission incentives, a business activity we are not part of, as part of our fair pricing policy. They may discourage you to visit, say that the store is closed or does not exist. In case you have any trouble visiting us you can easily reach via Google Maps, see how to visit over here or contact us on any of the numbers below

011-43760138

+91-9810201838

Ashish Pal

Ashish Pal

Editor

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Featured on KCS

Logo Khub Chand Sawhney’s (KCS) Kashmir Shawl Emporium, was established in 1950. Over the years we have gained the reputation of being the premier retailer of Kashmiri garments and handicrafts in India. Besides shawls, stoles, and scarves we are also known for our collections in Kashmiri sarees, jackets, suits and bed linen. Estd. 1950 Payments
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Pure Pashmina :

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Gift Ideas :

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Home :

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Casual Scarves :

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Luxury Stoles :

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Copyright © 2025, Inc. All rights reserved.

Refund and Cancellation
Return

We offer hassle free returns! You can return your order within 7 days of receipt. We request you to initiate returns for unused pieces only. Your money will be refunded in the original form of payment, except COD orders which will be returned via bank transfer!

All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.

Please note this does not apply to international orders. Due to difficulties in generating returns pickups, reverse duties and taxes on import international orders cannot be returned.

Cancellation

Please write to us or call us immediately if you have placed an order by mistake. An order which is not dispatched can certainly by stopped and if payment is made, refunded to you without any hassle!

Please note this does not apply to international orders. International orders once shipped cannot be stopped or cancelled.

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Phool Boota Handloom Pashmina Shawl - Taupe, Offwhite
Phool Boota Handloom Pashmina Shawl - Taupe, Offwhite
Only 1 Left In Stock

1 x د.إ2,150 د.إ2,150

Overlay Fringe Fancy Stole – Anthracite Grey
Overlay Fringe Fancy Stole – Anthracite Grey

1 x د.إ34 د.إ34

Basil Red Interflora Cushion and Pillow [2 Each, Set of 4]
Basil Red Interflora Cushion and Pillow [2 Each, Set of 4]
Only 1 Left In Stock

1 x د.إ115 د.إ115

Paisley Jaal Merino Wool Hand Beaded Wrap - Red Clay
Paisley Jaal Merino Wool Hand Beaded Wrap - Red Clay

1 x د.إ97 د.إ97

Bada Dor Kani Weave Shawl - Sunflower Gold
Bada Dor Kani Weave Shawl - Sunflower Gold

1 x د.إ183 د.إ183

Masakali Ari Tichdaar Wool Stole - Bikaner Brown
Masakali Ari Tichdaar Wool Stole - Bikaner Brown
Only 1 Left In Stock

1 x د.إ1,075 د.إ1,075

Chauras Naal Hand Embroidery Wool Phiran – Rangeen Black
Chauras Naal Hand Embroidery Wool Phiran – Rangeen Black

1 x د.إ430 د.إ430

Metallic Ikat Weave Dorukha Wool Shawl - Gold, Khaki
Metallic Ikat Weave Dorukha Wool Shawl - Gold, Khaki

1 x د.إ323 د.إ323

Glimora Wool Stole - Gold, Black
Glimora Wool Stole - Gold, Black
Only 1 Left In Stock

1 x د.إ47 د.إ47

Wool Jaal Tonal Shawl - Merigold
Wool Jaal Tonal Shawl - Merigold
Only 1 Left In Stock

1 x د.إ118 د.إ118

Cloudy Marble Merino Wool Twill Scarf - Optic Ivory
Cloudy Marble Merino Wool Twill Scarf - Optic Ivory
Only 1 Left In Stock

1 x د.إ65 د.إ65

Handloom Pashmina Checks Stole – Warm Beige
Handloom Pashmina Checks Stole – Warm Beige

1 x د.إ645 د.إ645

Pure Wool Ari Embroidery Dordaar Shawl – Monochrome Ivory Black
Pure Wool Ari Embroidery Dordaar Shawl – Monochrome Ivory Black
Only 1 Left In Stock

1 x د.إ452 د.إ452

Rhomb Kani Shawl with Zari  - Honey Mustard
Rhomb Kani Shawl with Zari - Honey Mustard

1 x د.إ156 د.إ156

Palledaar Ari Hand Embroidery Stole - Citrus Black
Palledaar Ari Hand Embroidery Stole - Citrus Black
Only 1 Left In Stock

1 x د.إ215 د.إ215

Jalaal Kani Antique Wool Shawl - Surkh Red
Jalaal Kani Antique Wool Shawl - Surkh Red

1 x د.إ215 د.إ215

Masakali Ari Tichdaar Wool Stole -Jade Green
Masakali Ari Tichdaar Wool Stole -Jade Green
Only 1 Left In Stock

1 x د.إ1,075 د.إ1,075

Handloom Woven Pure Pashmina Mens Kani Shawl - Beige Multi
Handloom Woven Pure Pashmina Mens Kani Shawl - Beige Multi
Only 1 Left In Stock

1 x د.إ16,128 د.إ16,128

Potpourri Jama Raw Silk Dupatta – Multi
Potpourri Jama Raw Silk Dupatta – Multi

1 x د.إ183 د.إ183

Ari Wool Jamawar Stole - Carmine Maroon
Ari Wool Jamawar Stole - Carmine Maroon
Only 1 Left In Stock

1 x د.إ806 د.إ806

Qutub Jaal Kani Zari Shawl - Silver, Ivory
Qutub Jaal Kani Zari Shawl - Silver, Ivory

1 x د.إ156 د.إ156

Darbār Daur Kani Wool Shawl - Abyss Blue
Darbār Daur Kani Wool Shawl - Abyss Blue

1 x د.إ183 د.إ183

Chevroned Weaves Wool Blend Stole - Rust, Yellow
Chevroned Weaves Wool Blend Stole - Rust, Yellow
Only 1 Left In Stock

1 x د.إ56 د.إ56

Jashn-e-Doshaala - Kani Weave Mens Shawl - Ivory, Multi
Jashn-e-Doshaala - Kani Weave Mens Shawl - Ivory, Multi

1 x د.إ376 د.إ376

Ikatara Floral Printed Pashmina Stole - Latte Beige
Ikatara Floral Printed Pashmina Stole - Latte Beige
Only 1 Left In Stock

1 x د.إ430 د.إ430

Baraat Border Reversible Shawl - Black, Beige
Baraat Border Reversible Shawl - Black, Beige

1 x د.إ121 د.إ121

Jungle Skins Hand Emb Wool Scarf - Mischievous Multi
Jungle Skins Hand Emb Wool Scarf - Mischievous Multi
Only 1 Left In Stock

1 x د.إ89 د.إ89

Antique Green Vintage Paisley Cushion
Antique Green Vintage Paisley Cushion
Only 1 Left In Stock

1 x د.إ36 د.إ36

Zebra Weave Wooly Scarf - Amber Red, Blue
Zebra Weave Wooly Scarf - Amber Red, Blue

1 x د.إ37 د.إ37

Rameen Dor Zari Shawl - Metallic Gold
Rameen Dor Zari Shawl - Metallic Gold

1 x د.إ269 د.إ269

Classical Weave Wool Blend Scarf - Espresso Blue
Classical Weave Wool Blend Scarf - Espresso Blue

1 x د.إ71 د.إ71

Yatra-e-Husn Kalamkari Wool Zari Shawl - Mughal Multi
Yatra-e-Husn Kalamkari Wool Zari Shawl - Mughal Multi
Only 1 Left In Stock

1 x د.إ349 د.إ349

Maaz Paisley Kalamkari Pashmina Shawl - Sunset Mustard
Maaz Paisley Kalamkari Pashmina Shawl - Sunset Mustard
Only 1 Left In Stock

1 x د.إ3,226 د.إ3,226

Roaring Tigress Merino Wool Stole - Navy, Multi
Roaring Tigress Merino Wool Stole - Navy, Multi
Only 1 Left In Stock

1 x د.إ113 د.إ113

Kani Dordaar Wool Mens Shawl – Ivory
Kani Dordaar Wool Mens Shawl – Ivory
Only 3 Left In Stock

3 x د.إ323 د.إ968

Scarlet Red Hand Embroidery Silk Jacket
Scarlet Red Hand Embroidery Silk Jacket
Only 1 Left In Stock

1 x د.إ484 د.إ484

Glass Painting Art Wool Scarf - Montana Multi
Glass Painting Art Wool Scarf - Montana Multi
Only 1 Left In Stock

1 x د.إ65 د.إ65

Tan Brown Mens Classic Wool Twill Stole
Tan Brown Mens Classic Wool Twill Stole

1 x د.إ81 د.إ81

Leena Kalamkari Wool Shawl - Fawn Multi
Leena Kalamkari Wool Shawl - Fawn Multi
Only 1 Left In Stock

1 x د.إ1,075 د.إ1,075

Zari Wool Dorukha Jaaldar Shawl - Ivory, Rose
Zari Wool Dorukha Jaaldar Shawl - Ivory, Rose

1 x د.إ126 د.إ126

Pure Wool Paisley Border Mens Shawl Lohi – Nile Green
Pure Wool Paisley Border Mens Shawl Lohi – Nile Green

1 x د.إ86 د.إ86

Sozni Palledaar Pure Wool Shawl - Eclipse Black
Sozni Palledaar Pure Wool Shawl - Eclipse Black
Only 1 Left In Stock

1 x د.إ1,075 د.إ1,075

Overlay Fringe Fancy Stole - Navy Offwhite
Overlay Fringe Fancy Stole - Navy Offwhite

1 x د.إ34 د.إ34

Wool Jaal Tonal Mens Shawl – Chamomile Beige
Wool Jaal Tonal Mens Shawl – Chamomile Beige

1 x د.إ177 د.إ177

Lalita Jaal Unstitched Suit -Heritage Black
Lalita Jaal Unstitched Suit -Heritage Black
Only 1 Left In Stock

1 x د.إ297 د.إ297

Mor Jaal Raw Silk Dupatta - Rust Black
Mor Jaal Raw Silk Dupatta - Rust Black

1 x د.إ183 د.إ183

Handloom Kani Palledaar Pashmina Shawl
Handloom Kani Palledaar Pashmina Shawl
Only 1 Left In Stock

1 x د.إ4,301 د.إ4,301

Wooly Panther Scarf - Black, Rust
Wooly Panther Scarf - Black, Rust

1 x د.إ37 د.إ37

Paisley Jaal Merino Wool Hand Beaded Wrap - Fossil Grey
Paisley Jaal Merino Wool Hand Beaded Wrap - Fossil Grey

1 x د.إ97 د.إ97

Jhanki Dord Metallic Wool Shawl - Gold, Toosh
Jhanki Dord Metallic Wool Shawl - Gold, Toosh

1 x د.إ169 د.إ169

Petal Poetry Wool Scarf - Monochrome
Petal Poetry Wool Scarf - Monochrome
Only 1 Left In Stock

1 x د.إ113 د.إ113

Yara Dordaar Kani Weave Shawl - Imperial Black
Yara Dordaar Kani Weave Shawl - Imperial Black
Only 1 Left In Stock

1 x د.إ183 د.إ183

Thalassa Wool Silk Self Weave Scarf - Lime Blue
Thalassa Wool Silk Self Weave Scarf - Lime Blue
Only 1 Left In Stock

1 x د.إ119 د.إ119

Petal Poetry Wool Scarf - Pristine Fawn
Petal Poetry Wool Scarf - Pristine Fawn
Only 1 Left In Stock

1 x د.إ113 د.إ113

Textura Stipes Superior Cotton Stole - Soft Multi
Textura Stipes Superior Cotton Stole - Soft Multi
Only 1 Left In Stock

1 x د.إ34 د.إ34

Paisley Harmony Cotton Stole - Fawn, Multi
Paisley Harmony Cotton Stole - Fawn, Multi
Only 1 Left In Stock

1 x د.إ56 د.إ56

Ari Jaaldar Hand Emb Phiran - Moss, Multi
Ari Jaaldar Hand Emb Phiran - Moss, Multi
Only 1 Left In Stock

1 x د.إ860 د.إ860

Four in One Patch Wool Scarf - Fantasy Multi
Four in One Patch Wool Scarf - Fantasy Multi
Only 1 Left In Stock

1 x د.إ113 د.إ113

Axiom Merino Wool Scarf - Raipur Red
Axiom Merino Wool Scarf - Raipur Red
Only 1 Left In Stock

1 x د.إ113 د.إ113

Heptagon Weave Wool Blend Scarf - Grey Offwhite
Heptagon Weave Wool Blend Scarf - Grey Offwhite

1 x د.إ71 د.إ71

Aztec Wool Ruana Cape - Rust, Multi
Aztec Wool Ruana Cape - Rust, Multi

1 x د.إ140 د.إ140

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