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FAQ template

Written By Ashish Pal

Posted on October 15, 2023
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On this Page

Frequently Asked Questions

We’ve covered all the curated questions. Please feel free to email us ([email protected]) if you’ve got something else to be answered.

What is the authenticity of the material and compositions?

The original and actual material composition of each shawl, stole and other product can be found on the relevant product page. You will find this information in the Description as well as a Material section of the product page. All pieces are also dispatched with the original composition label as well.
We personally guarantee the purity and authenticity of all our fibers – pashmina, wool, silk,  etc.
Our brand has been awarded a Woolmark License and therefore woolen items carry Woolmark Certification and Woolmark logo on the label.

Is there a Sale/ Discount Code/ Promotion?

Unfortunately, we do not have discounts. Our business and pricing policy is extremely fair and simple. Our prices are not inflated which can thereafter be reduced at the end of the season. All prices are extremely honestly marked, so as to encourage customer loyalty for the exceptional quality and workmanship being offered.

I want to send a piece as a gift, can you help?

Of course! KCS shawls and stoles make for unique gift ideas!

On the Checkout page, you can tick the option of a Gift Order. All gift orders are packed in our beautiful gift boxes. You also have the option to to write a personal message for your recipient which is hand written on our postcards!

And of course, no bill or invoice will be sent with the gift order!

Please note gift boxes are not sent in COD orders or international orders.

How long would it take to receive my order?

We want to receive your order as soon as possible! All orders are dispatched on the same day as received i.e. between Mon-Sat, 10 am-5 pm.

  1. Delhi/ NCR – 1-2 days
  2. Metro Cities – 1-3 days
  3. Non-Metro – 3-5 days
  4. International – 5-7 days

Please note above timeline is for prepaid orders.
COD orders will be slower! Please allow 2 extra days from the above for COD orders.
No delivery takes places on Sundays.
Please note due to operational constraints, pin code serviceability, etc some limitations may apply for which full effort will be made to inform you in advance.

Do you ship internationally too?

Indeed we do! If you are living outside India you can conveniently confirm and pay in your local currency on our website.

Shipping Charges — Free Shipping for orders above Rs. 25,000. For orders below Rs 25,000, flat Rs 3,500 courier fee. Couriers are sent by Fedex/DHL/ UPS. Gift boxes are not sent in international courier. Please note all local duties and taxes are to be borne by the recipient. This is applicable for orders placed online only, not for orders placed in our stores.

What are the shipping charges?

We provide free shipping all over India for orders above Rs. 1000.  For orders below Rs. 1000, flat Rs 200 courier fee.

For international orders —
Free Shipping for orders above Rs. 25,000. For orders below Rs 25,000, flat Rs 3,500 courier fee. This is applicable for orders placed online only, not for orders placed in our stores.

Do you offer Cash on Delivery?

For orders upto Rs. 5000/- COD is possible. Please note all COD orders have to be verified – you must verify the order by clicking the confirmation link which is sent to you by SMS. This SMS is sent to you after you have placed the order on the website. Please write to us in case you do not receive the SMS. Please note gift boxes are not sent in COD orders.

What is the return policy?

We offer hassle-free returns! You can return your order within 7 days of receipt. We request you to initiate returns for unused pieces only. Your money will be refunded in the original form of payment, except COD orders which will be returned via bank transfer! Please note this does not apply to international orders. Our detailed return policy can be found here.

How do I take care of my Pashmina or Wool Shawl?

For washing of your valuable pieces please wash through a professional dry cleaner or hand wash in cold water. For storage, please keep the piece wrapped in a muslin cloth or a plastic polybag. You can read more here.

Are wool shawls warm? And will they be itchy?

KCS Wool Shawls are made with fine counts of wool to ensure softness and warmth. Wool is a fantastic natural fiber with amazing insulation properties which will definitely keep you warm in cold temperatures. The warmth is felt 10-15 minutes after use and not instantly.

Freshly made wool shawls may show an itchy sensation in the beginning. The microfibers rise on constant touch and use and these unique fibers become more hairy and hence more soft after a short time. Indeed a rare product which continues to evolve better with time rather than the other way around in these fast fashion times!

I am buying on behalf of my company/ organization, can I get a GST tax invoice?

Yes! After placing your order please let us know your GST number by email and we will generate a GST tax invoice through which you can claim
input credit.

What does "KCS" stand for?

The name of our Founder, Khub Chand Sawhney!

Can I cancel an order I placed by mistake?

Please write to us or call us immediately if you have placed an order by mistake. An order which is not dispatched can certainly by stopped and if payment is made, refunded to you without any hassle!

Would there be a difference in the colors of the items shown vs when received?

There will always be a slight difference between the colors shown on your desktop or mobile screen as compared to what you receive in person. We try to photograph our items in a way to represent the true colors of the piece. We do not do any color editing or enhancement on our photos which changes the colors. Lighting conditions at your home vs where we shoot, screen resolutions and brightness settings of desktop or mobile systems are a reason for this slight difference on what we see on screen vs what we receive.

I live in Delhi/ NCR and want super urgent/ same day delivery, can you help?

We are here to help! For same day deliveries in Delhi/ NCR get in touch with us on WhatsApp – +91-9810201838. We will try our best (no guarantees) to have your order delivered as per your request. Extra charges for express delivery may apply.

Visiting Janpath Store through a Taxi or a Guide?

Certain tour companies, tourist guides, taxi drivers or rickshaw drivers in Central Delhi tourists area prefer to work on commission incentives, a business activity we are not part of, as part of our fair pricing policy. They may discourage you to visit, say that the store is closed or does not exist. In case you have any trouble visiting us you can easily reach via Google Maps, see how to visit over here or contact us on any of the numbers below

011-43760138

+91-9810201838

Ashish Pal

Ashish Pal

Editor

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Featured on KCS

Logo Khub Chand Sawhney’s (KCS) Kashmir Shawl Emporium, was established in 1950. Over the years we have gained the reputation of being the premier retailer of Kashmiri garments and handicrafts in India. Besides shawls, stoles, and scarves we are also known for our collections in Kashmiri sarees, jackets, suits and bed linen. Estd. 1950 Payments
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    94, M.M, Janpath Road, New Delhi-110001
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Collections :

  • Pure Pashmina
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Pure Pashmina :

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Kalamkari :

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Gift Ideas :

  • Birthday Present For Grandfather
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  • Gifts for Her
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  • Gifts to Elders
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Home :

  • Throw Blankets
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Men :

  • Exclusive Shawls
  • Heritage Wool Shawls for Men
  • Men's Pashmina Shawls
  • Luxury Stoles

Women :

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  • Luxury Stoles
  • Luxury Winter Shawls for Women
  • Pashmina Shawl for Women
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Casual Scarves :

  • Silk Scarf For Women

Luxury Stoles :

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Copyright © 2025, Inc. All rights reserved.

Refund and Cancellation
Return

We offer hassle free returns! You can return your order within 7 days of receipt. We request you to initiate returns for unused pieces only. Your money will be refunded in the original form of payment, except COD orders which will be returned via bank transfer!

All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.

Please note this does not apply to international orders. Due to difficulties in generating returns pickups, reverse duties and taxes on import international orders cannot be returned.

Cancellation

Please write to us or call us immediately if you have placed an order by mistake. An order which is not dispatched can certainly by stopped and if payment is made, refunded to you without any hassle!

Please note this does not apply to international orders. International orders once shipped cannot be stopped or cancelled.

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Chinardar Mens Shawl with Zari Border - White, Gold Multi
Chinardar Mens Shawl with Zari Border - White, Gold Multi

1 x ¥9,520 ¥9,520

Paisleyscape Silk Cotton Stole - Khaki
Paisleyscape Silk Cotton Stole - Khaki
Only 1 Left In Stock

1 x ¥3,381 ¥3,381

Potpourri Jama Kalamkari Shawl - Multi
Potpourri Jama Kalamkari Shawl - Multi

2 x ¥12,376 ¥24,752

Rhomb Kani Shawl with Zari – Maroon Red
Rhomb Kani Shawl with Zari – Maroon Red
Only 1 Left In Stock

1 x ¥5,522 ¥5,522

Crimson Interflora Cushion and Pillow [2 Each, Set of 4]
Crimson Interflora Cushion and Pillow [2 Each, Set of 4]
Only 1 Left In Stock

1 x ¥4,080 ¥4,080

Chains Silk Neckerchief/ Bandana - Gold, Offwhite
Chains Silk Neckerchief/ Bandana - Gold, Offwhite

1 x ¥935 ¥935

Badaam Jaal Merino Hand Bead Wrap - Picante Red
Badaam Jaal Merino Hand Bead Wrap - Picante Red

1 x ¥3,427 ¥3,427

Creepy Crawlers Glitter Threads Wool Scarf - Lead Grey
Creepy Crawlers Glitter Threads Wool Scarf - Lead Grey
Only 1 Left In Stock

1 x ¥2,509 ¥2,509

Gul Jama Kani Weave Shawl - Dark Navy
Gul Jama Kani Weave Shawl - Dark Navy
Only 1 Left In Stock

1 x ¥4,760 ¥4,760

Chashme Bulbul Handloom Pure Pashmina Mens Shawl - Natural White
Chashme Bulbul Handloom Pure Pashmina Mens Shawl - Natural White
Only 1 Left In Stock

1 x ¥47,600 ¥47,600

Phooldar Kani Shawl with Zari - Fawn Multi
Phooldar Kani Shawl with Zari - Fawn Multi

1 x ¥5,522 ¥5,522

Rust Red Paisley Cushion and Pillow [2 Each, Set of 4]
Rust Red Paisley Cushion and Pillow [2 Each, Set of 4]
Only 1 Left In Stock

1 x ¥4,080 ¥4,080

Sozni Dordaar Hand Embroidery Shawl – Hibiscus Red
Sozni Dordaar Hand Embroidery Shawl – Hibiscus Red
Only 1 Left In Stock

1 x ¥17,136 ¥17,136

Overlay Fringe Fancy Stole – Anthracite Grey
Overlay Fringe Fancy Stole – Anthracite Grey

2 x ¥1,188 ¥2,377

Axiom Merino Wool Scarf - Jaffa Orange
Axiom Merino Wool Scarf - Jaffa Orange
Only 1 Left In Stock

1 x ¥3,998 ¥3,998

Ethereal Floral Art Wool Stole - Eclipse Black
Ethereal Floral Art Wool Stole - Eclipse Black
Only 1 Left In Stock

1 x ¥3,998 ¥3,998

Kalam Paisley Wool Hand Embroidery Stole - Moon Grey
Kalam Paisley Wool Hand Embroidery Stole - Moon Grey
Only 1 Left In Stock

1 x ¥3,808 ¥3,808

Phool Boota Handloom Pashmina Shawl - Taupe, Offwhite
Phool Boota Handloom Pashmina Shawl - Taupe, Offwhite
Only 1 Left In Stock

1 x ¥76,160 ¥76,160

Elevated Weaves Wool Throw - Fossil Grey
Elevated Weaves Wool Throw - Fossil Grey
Only 1 Left In Stock

1 x ¥6,616 ¥6,616

Natural Weaves Wool Blend Stole - Camel
Natural Weaves Wool Blend Stole - Camel
Only 1 Left In Stock

1 x ¥1,996 ¥1,996

Gingham Paisley Merino Wool Wrap - Grey Blue
Gingham Paisley Merino Wool Wrap - Grey Blue
Only 1 Left In Stock

1 x ¥3,427 ¥3,427

Cool Sunglasses Linen Stole - Beach Blue
Cool Sunglasses Linen Stole - Beach Blue

1 x ¥935 ¥935

Aztec Weaves Cotton Stole, Denim Blue
Aztec Weaves Cotton Stole, Denim Blue

1 x ¥1,275 ¥1,275

Bajoo Jaal Ari Hand Emb Phiran - Lavender
Bajoo Jaal Ari Hand Emb Phiran - Lavender
Only 1 Left In Stock

1 x ¥21,420 ¥21,420

Shaheen Dor Kani Weave Shawl - Black, Multi
Shaheen Dor Kani Weave Shawl - Black, Multi
Only 1 Left In Stock

1 x ¥6,474 ¥6,474

Chand Phool Jama Aksi Pashmina Shawl
Chand Phool Jama Aksi Pashmina Shawl
Only 1 Left In Stock

1 x ¥1,523,200 ¥1,523,200

Rangeen Dor Pashmina Sozni Shawl - Multi, Offwhite
Rangeen Dor Pashmina Sozni Shawl - Multi, Offwhite
Only 1 Left In Stock

1 x ¥76,160 ¥76,160

Blooming Muse Pure Pashmina Stole - Brown, Multi
Blooming Muse Pure Pashmina Stole - Brown, Multi
Only 1 Left In Stock

1 x ¥15,232 ¥15,232

Poppy Red Paisley Hand Bead Merino Wrap
Poppy Red Paisley Hand Bead Merino Wrap
Only 1 Left In Stock

1 x ¥3,427 ¥3,427

Tazim Paisley Kalamkari Wool Shawl - Walnut Brown
Tazim Paisley Kalamkari Wool Shawl - Walnut Brown

1 x ¥12,376 ¥12,376

Rhomb Kani Shawl with Zari – Almond Beige
Rhomb Kani Shawl with Zari – Almond Beige
Only 1 Left In Stock

1 x ¥5,522 ¥5,522

Kani Weave Wool Shawl - Crimson Red
Kani Weave Wool Shawl - Crimson Red

2 x ¥4,284 ¥8,568

Qutub Jaal Kani Zari Shawl - Ginger Beige
Qutub Jaal Kani Zari Shawl - Ginger Beige

1 x ¥5,522 ¥5,522

Floral Skin Print Merino Wool Scarf - Butterscotch
Floral Skin Print Merino Wool Scarf - Butterscotch
Only 1 Left In Stock

1 x ¥3,998 ¥3,998

Dégrade Crystals Merino Wool Stole - Lemon Chrome
Dégrade Crystals Merino Wool Stole - Lemon Chrome
Only 1 Left In Stock

1 x ¥3,808 ¥3,808

Handloom Pashmina Baledaar Shawl - Milk, Walnut
Handloom Pashmina Baledaar Shawl - Milk, Walnut
Only 1 Left In Stock

1 x ¥57,120 ¥57,120

Boheme Cotton Hand Embroidery Stole - Aqua Blue
Boheme Cotton Hand Embroidery Stole - Aqua Blue
Only 1 Left In Stock

1 x ¥2,339 ¥2,339

Echoine SuperFine Wool Shawl - Quiet Beige
Echoine SuperFine Wool Shawl - Quiet Beige
Only 1 Left In Stock

1 x ¥7,235 ¥7,235

Phool Palla Ari Hand Emb Wool Phiran - Rangeen Black
Phool Palla Ari Hand Emb Wool Phiran - Rangeen Black
Only 1 Left In Stock

1 x ¥28,560 ¥28,560

Playful Dots Glitter Threads Wool Scarf - Black
Playful Dots Glitter Threads Wool Scarf - Black

1 x ¥2,509 ¥2,509

Autumn Red Fuchsia Almond Cushion and Pillow [2 Each, Set of 4]
Autumn Red Fuchsia Almond Cushion and Pillow [2 Each, Set of 4]
Only 1 Left In Stock

1 x ¥4,080 ¥4,080

Aelora Birds Silk Modal Stole - Fawn, Blue
Aelora Birds Silk Modal Stole - Fawn, Blue
Only 1 Left In Stock

1 x ¥3,194 ¥3,194

Powder Blue Peackock Weave Wool Oversized Shawl Blanket
Powder Blue Peackock Weave Wool Oversized Shawl Blanket

1 x ¥7,055 ¥7,055

Handloom Pashmina Stripes Stole - Bikaner Black
Handloom Pashmina Stripes Stole - Bikaner Black
Only 1 Left In Stock

1 x ¥24,752 ¥24,752

Metallic Ikat Weave Dorukha Wool Shawl - Gold, Picante
Metallic Ikat Weave Dorukha Wool Shawl - Gold, Picante
Only 1 Left In Stock

1 x ¥6,664 ¥6,664

Sozni Dordaar Hand Embroidery Shawl – Camel
Sozni Dordaar Hand Embroidery Shawl – Camel
Only 1 Left In Stock

1 x ¥17,136 ¥17,136

Thalassa Wool Silk Self Weave Scarf - Lime Blue
Thalassa Wool Silk Self Weave Scarf - Lime Blue
Only 1 Left In Stock

1 x ¥4,209 ¥4,209

Chrome Circles Linen Blend Stole - Cool Blue
Chrome Circles Linen Blend Stole - Cool Blue

1 x ¥1,571 ¥1,571

Fusion Circles Glitter Wool Scarf - Mahogany, Black
Fusion Circles Glitter Wool Scarf - Mahogany, Black
Only 1 Left In Stock

1 x ¥2,509 ¥2,509

Ambi Jama Kalamkari Shawl
Ambi Jama Kalamkari Shawl

1 x ¥12,376 ¥12,376

Handloom Pashmina Baledaar Shawl - Offwhite, Crimson
Handloom Pashmina Baledaar Shawl - Offwhite, Crimson

1 x ¥57,120 ¥57,120

Monochrome Paisley Hand Embroidery Ari Wool Jacket [46]
Monochrome Paisley Hand Embroidery Ari Wool Jacket [46]
Only 1 Left In Stock

1 x ¥30,260 ¥30,260

Jama Ari Hand Embroidery Stole - Multi
Jama Ari Hand Embroidery Stole - Multi

1 x ¥28,560 ¥28,560

Blossom Petals Silky Stole - Aqua Rose
Blossom Petals Silky Stole - Aqua Rose

1 x ¥1,020 ¥1,020

Fleur Fantasy Cotton Stole - Peach
Fleur Fantasy Cotton Stole - Peach
Only 1 Left In Stock

1 x ¥1,678 ¥1,678

Oriental Paisley Pillow, Scarlet & Teal [Set of 2]
Oriental Paisley Pillow, Scarlet & Teal [Set of 2]
Only 1 Left In Stock

1 x ¥1,658 ¥1,658

Baraat Border Reversible Shawl – Firozi, Navy
Baraat Border Reversible Shawl – Firozi, Navy

1 x ¥4,284 ¥4,284

Fawn & Beige Natural Wool Throw Blanket
Fawn & Beige Natural Wool Throw Blanket

1 x ¥6,616 ¥6,616

Chocolate Brown Paisley Cushion Cover
Chocolate Brown Paisley Cushion Cover
Only 1 Left In Stock

1 x ¥935 ¥935

Viri Paisley Unstitched Suit Set - Multi
Viri Paisley Unstitched Suit Set - Multi

1 x ¥12,495 ¥12,495

Kalyx Paisley Oversize Wool SIlk Foulard - Mykonos Multi
Kalyx Paisley Oversize Wool SIlk Foulard - Mykonos Multi
Only 1 Left In Stock

1 x ¥4,695 ¥4,695

Pure Wool Paisley Border Mens Shawl Lohi – Vapor Grey
Pure Wool Paisley Border Mens Shawl Lohi – Vapor Grey

1 x ¥3,046 ¥3,046

Ambi Buteh Ari Wool Phiran - Multi Black
Ambi Buteh Ari Wool Phiran - Multi Black
Only 1 Left In Stock

1 x ¥15,232 ¥15,232

Phool Jaal Organza Silk Suit Fabric Set - Nagpur Navy
Phool Jaal Organza Silk Suit Fabric Set - Nagpur Navy
Only 1 Left In Stock

1 x ¥15,779 ¥15,779

Ari Jaaldar Hand Emb Phiran - Ivory, Multi
Ari Jaaldar Hand Emb Phiran - Ivory, Multi
Only 1 Left In Stock

1 x ¥36,938 ¥36,938

Palaash Paisley Kalamkari Wool Zari Shawl - Merigold, Camel
Palaash Paisley Kalamkari Wool Zari Shawl - Merigold, Camel

1 x ¥12,376 ¥12,376

Zenith Merino Wool Crystal Scarf - Modesto Multi
Zenith Merino Wool Crystal Scarf - Modesto Multi
Only 1 Left In Stock

1 x ¥3,381 ¥3,381

Noor Jaal Kani Shawl - Mojave Beige
Noor Jaal Kani Shawl - Mojave Beige
Only 1 Left In Stock

1 x ¥4,189 ¥4,189

Badaam Jaal Merino Hand Bead Wrap - Hawthorn Multi
Badaam Jaal Merino Hand Bead Wrap - Hawthorn Multi
Only 1 Left In Stock

1 x ¥3,427 ¥3,427

Paisley Weave Kani Wool Shawl - Warm Apricot
Paisley Weave Kani Wool Shawl - Warm Apricot

1 x ¥3,998 ¥3,998

Mini Motifs Merino Wool Twill Mens Scarf - Sport Orange
Mini Motifs Merino Wool Twill Mens Scarf - Sport Orange
Only 1 Left In Stock

1 x ¥2,856 ¥2,856

Paisley SuperFine Wool Shawl - Taupe Beige
Paisley SuperFine Wool Shawl - Taupe Beige
Only 1 Left In Stock

1 x ¥7,235 ¥7,235

Heptagon Weave Wool Blend Scarf - Grey Offwhite
Heptagon Weave Wool Blend Scarf - Grey Offwhite

1 x ¥2,509 ¥2,509

Chevroned Weaves Wool Blend Stole - Rust, Yellow
Chevroned Weaves Wool Blend Stole - Rust, Yellow
Only 1 Left In Stock

1 x ¥1,996 ¥1,996

Interflora Wool Silk Self Checks Stole - Blue
Interflora Wool Silk Self Checks Stole - Blue
Only 1 Left In Stock

1 x ¥4,209 ¥4,209

Baraat Jama Kalamkari Shawl - Multi
Baraat Jama Kalamkari Shawl - Multi

1 x ¥12,376 ¥12,376

Fluid Structures Wool Silk Self Weave Scarf - Baku Blue
Fluid Structures Wool Silk Self Weave Scarf - Baku Blue
Only 1 Left In Stock

1 x ¥4,209 ¥4,209

Dreamscape Patterns Cotton Stole - Aqua, Multi
Dreamscape Patterns Cotton Stole - Aqua, Multi
Only 1 Left In Stock

1 x ¥1,996 ¥1,996

Handloom Diamond Weave Pashmina Stole - Navy Blue
Handloom Diamond Weave Pashmina Stole - Navy Blue
Only 1 Left In Stock

1 x ¥22,848 ¥22,848

Greek Patch Lux Wool Stole - Ivory
Greek Patch Lux Wool Stole - Ivory
Only 1 Left In Stock

1 x ¥4,549 ¥4,549

Taimur SuperFine Wool Men's Shawl - Brickl Beige
Taimur SuperFine Wool Men's Shawl - Brickl Beige
Only 1 Left In Stock

1 x ¥11,424 ¥11,424

Sozni Palla Pure Pashmina Shawl - Melange Beige
Sozni Palla Pure Pashmina Shawl - Melange Beige
Only 1 Left In Stock

1 x ¥148,512 ¥148,512

Bada Dor Kani Weave Shawl - Crimson Red
Bada Dor Kani Weave Shawl - Crimson Red
Only 1 Left In Stock

1 x ¥6,474 ¥6,474

Espresso Brown Paisley Cushion Cover
Espresso Brown Paisley Cushion Cover
Only 1 Left In Stock

1 x ¥935 ¥935

Ari Embroidery Pure Wool Dressing Gown - Firozi Blue
Ari Embroidery Pure Wool Dressing Gown - Firozi Blue
Only 1 Left In Stock

1 x ¥17,898 ¥17,898

Chethana Kalamkari Wool Shawl - Opulent Beige
Chethana Kalamkari Wool Shawl - Opulent Beige
Only 1 Left In Stock

1 x ¥57,120 ¥57,120

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¥17,898
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Ari Embroidery Pure Wool Dressing Gown – Honey Oatmeal

17897.6¥

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Subtotal ¥2,659,663
Total ¥2,659,663
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