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FAQ template

Written By Ashish Pal

Posted on October 15, 2023
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On this Page

Frequently Asked Questions

We’ve covered all the curated questions. Please feel free to email us ([email protected]) if you’ve got something else to be answered.

What is the authenticity of the material and compositions?

The original and actual material composition of each shawl, stole and other product can be found on the relevant product page. You will find this information in the Description as well as a Material section of the product page. All pieces are also dispatched with the original composition label as well.
We personally guarantee the purity and authenticity of all our fibers – pashmina, wool, silk,  etc.
Our brand has been awarded a Woolmark License and therefore woolen items carry Woolmark Certification and Woolmark logo on the label.

Is there a Sale/ Discount Code/ Promotion?

Unfortunately, we do not have discounts. Our business and pricing policy is extremely fair and simple. Our prices are not inflated which can thereafter be reduced at the end of the season. All prices are extremely honestly marked, so as to encourage customer loyalty for the exceptional quality and workmanship being offered.

I want to send a piece as a gift, can you help?

Of course! KCS shawls and stoles make for unique gift ideas!

On the Checkout page, you can tick the option of a Gift Order. All gift orders are packed in our beautiful gift boxes. You also have the option to to write a personal message for your recipient which is hand written on our postcards!

And of course, no bill or invoice will be sent with the gift order!

Please note gift boxes are not sent in COD orders or international orders.

How long would it take to receive my order?

We want to receive your order as soon as possible! All orders are dispatched on the same day as received i.e. between Mon-Sat, 10 am-5 pm.

  1. Delhi/ NCR – 1-2 days
  2. Metro Cities – 1-3 days
  3. Non-Metro – 3-5 days
  4. International – 5-7 days

Please note above timeline is for prepaid orders.
COD orders will be slower! Please allow 2 extra days from the above for COD orders.
No delivery takes places on Sundays.
Please note due to operational constraints, pin code serviceability, etc some limitations may apply for which full effort will be made to inform you in advance.

Do you ship internationally too?

Indeed we do! If you are living outside India you can conveniently confirm and pay in your local currency on our website.

Shipping Charges — Free Shipping for orders above Rs. 25,000. For orders below Rs 25,000, flat Rs 3,500 courier fee. Couriers are sent by Fedex/DHL/ UPS. Gift boxes are not sent in international courier. Please note all local duties and taxes are to be borne by the recipient. This is applicable for orders placed online only, not for orders placed in our stores.

What are the shipping charges?

We provide free shipping all over India for orders above Rs. 1000.  For orders below Rs. 1000, flat Rs 200 courier fee.

For international orders —
Free Shipping for orders above Rs. 25,000. For orders below Rs 25,000, flat Rs 3,500 courier fee. This is applicable for orders placed online only, not for orders placed in our stores.

Do you offer Cash on Delivery?

For orders upto Rs. 5000/- COD is possible. Please note all COD orders have to be verified – you must verify the order by clicking the confirmation link which is sent to you by SMS. This SMS is sent to you after you have placed the order on the website. Please write to us in case you do not receive the SMS. Please note gift boxes are not sent in COD orders.

What is the return policy?

We offer hassle-free returns! You can return your order within 7 days of receipt. We request you to initiate returns for unused pieces only. Your money will be refunded in the original form of payment, except COD orders which will be returned via bank transfer! Please note this does not apply to international orders. Our detailed return policy can be found here.

How do I take care of my Pashmina or Wool Shawl?

For washing of your valuable pieces please wash through a professional dry cleaner or hand wash in cold water. For storage, please keep the piece wrapped in a muslin cloth or a plastic polybag. You can read more here.

Are wool shawls warm? And will they be itchy?

KCS Wool Shawls are made with fine counts of wool to ensure softness and warmth. Wool is a fantastic natural fiber with amazing insulation properties which will definitely keep you warm in cold temperatures. The warmth is felt 10-15 minutes after use and not instantly.

Freshly made wool shawls may show an itchy sensation in the beginning. The microfibers rise on constant touch and use and these unique fibers become more hairy and hence more soft after a short time. Indeed a rare product which continues to evolve better with time rather than the other way around in these fast fashion times!

I am buying on behalf of my company/ organization, can I get a GST tax invoice?

Yes! After placing your order please let us know your GST number by email and we will generate a GST tax invoice through which you can claim
input credit.

What does "KCS" stand for?

The name of our Founder, Khub Chand Sawhney!

Can I cancel an order I placed by mistake?

Please write to us or call us immediately if you have placed an order by mistake. An order which is not dispatched can certainly by stopped and if payment is made, refunded to you without any hassle!

Would there be a difference in the colors of the items shown vs when received?

There will always be a slight difference between the colors shown on your desktop or mobile screen as compared to what you receive in person. We try to photograph our items in a way to represent the true colors of the piece. We do not do any color editing or enhancement on our photos which changes the colors. Lighting conditions at your home vs where we shoot, screen resolutions and brightness settings of desktop or mobile systems are a reason for this slight difference on what we see on screen vs what we receive.

I live in Delhi/ NCR and want super urgent/ same day delivery, can you help?

We are here to help! For same day deliveries in Delhi/ NCR get in touch with us on WhatsApp – +91-9810201838. We will try our best (no guarantees) to have your order delivered as per your request. Extra charges for express delivery may apply.

Visiting Janpath Store through a Taxi or a Guide?

Certain tour companies, tourist guides, taxi drivers or rickshaw drivers in Central Delhi tourists area prefer to work on commission incentives, a business activity we are not part of, as part of our fair pricing policy. They may discourage you to visit, say that the store is closed or does not exist. In case you have any trouble visiting us you can easily reach via Google Maps, see how to visit over here or contact us on any of the numbers below

011-43760138

+91-9810201838

Ashish Pal

Ashish Pal

Editor

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Featured on KCS

Logo Khub Chand Sawhney’s (KCS) Kashmir Shawl Emporium, was established in 1950. Over the years we have gained the reputation of being the premier retailer of Kashmiri garments and handicrafts in India. Besides shawls, stoles, and scarves we are also known for our collections in Kashmiri sarees, jackets, suits and bed linen. Estd. 1950 Payments
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Collections :

  • Pure Pashmina
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  • Contemporary Fashion
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Pure Pashmina :

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Kalamkari :

  • Pashmina Kalamkari Shawl

Gift Ideas :

  • Birthday Present For Grandfather
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  • Gifts for Her
  • Gifts for Him
  • Gifts to Elders
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Home :

  • Throw Blankets
  • Decorative Cushions

Men :

  • Exclusive Shawls
  • Heritage Wool Shawls for Men
  • Men's Pashmina Shawls
  • Luxury Stoles

Women :

  • Casual Scarves
  • Dressing Gown
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  • Luxury Stoles
  • Luxury Winter Shawls for Women
  • Pashmina Shawl for Women
  • Phirans & Kashmiri Wear
  • Unstitched Suits
  • Stoles for Women

Casual Scarves :

  • Silk Scarf For Women

Luxury Stoles :

  • Stoles For Women

Copyright © 2025, Inc. All rights reserved.

Refund and Cancellation
Return

We offer hassle free returns! You can return your order within 7 days of receipt. We request you to initiate returns for unused pieces only. Your money will be refunded in the original form of payment, except COD orders which will be returned via bank transfer!

All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.

Please note this does not apply to international orders. Due to difficulties in generating returns pickups, reverse duties and taxes on import international orders cannot be returned.

Cancellation

Please write to us or call us immediately if you have placed an order by mistake. An order which is not dispatched can certainly by stopped and if payment is made, refunded to you without any hassle!

Please note this does not apply to international orders. International orders once shipped cannot be stopped or cancelled.

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Ethereal Florals Lux Silk Unstitched Suit - Bombay Black
Ethereal Florals Lux Silk Unstitched Suit - Bombay Black
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1 x $107 $107

Ambidaar Kalamkari Wool Shawl - Madurai Multi
Ambidaar Kalamkari Wool Shawl - Madurai Multi
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Shimmering Serpents Stole - Rust Charcoal
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1 x $25 $25

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Butehdaar Kani Weave Shawl - Vanilla White

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Badaam Jaal Merino Hand Bead Wrap - Spice Red

1 x $26 $26

Heptagon Weave Wool Blend Scarf - Grey Offwhite
Heptagon Weave Wool Blend Scarf - Grey Offwhite

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Mint Interflora Cushion and Pillow [2 Each, Set of 4]
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1 x $31 $31

Paisley Harmony Cotton Stole - Fawn, Multi
Paisley Harmony Cotton Stole - Fawn, Multi
Only 1 Left In Stock

1 x $15 $15

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Lashkar Jaal Kani Wool Shawl - Cream, Latte

1 x $73 $73

Dusty Pink Wool Hand Beaded Stole
Dusty Pink Wool Hand Beaded Stole

2 x $26 $52

Aztec Weave Wooly Scarf - Gibralter Grey
Aztec Weave Wooly Scarf - Gibralter Grey

1 x $10 $10

Moonlight Zari Wool Dorukha Shawl - Navy Gold
Moonlight Zari Wool Dorukha Shawl - Navy Gold
Only 1 Left In Stock

1 x $32 $32

Kani Jaal Lux Silk Unstitched Suit Set - Iron Grey
Kani Jaal Lux Silk Unstitched Suit Set - Iron Grey

1 x $121 $121

Lambs Wool Stripes Scarf – Rouge
Lambs Wool Stripes Scarf – Rouge

1 x $18 $18

Overlay Fringe Fancy Stole – Anthracite Grey
Overlay Fringe Fancy Stole – Anthracite Grey

3 x $9 $27

Badaam Jama Kalamkari Wool Shawl - Smoke Grey
Badaam Jama Kalamkari Wool Shawl - Smoke Grey

1 x $95 $95

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Roaring Tigress Wool Twill Stole - Navy, Multi
Only 1 Left In Stock

1 x $31 $31

Merino Wool Sofa Throw - Jazz Red & Black
Merino Wool Sofa Throw - Jazz Red & Black

1 x $51 $51

Badaam Jaal Ari Wool Long Jacket - Morocco Multi [50]
Badaam Jaal Ari Wool Long Jacket - Morocco Multi [50]
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1 x $248 $248

Ari Embroidery Pure Wool Dressing Gown – Walnut Brown
Ari Embroidery Pure Wool Dressing Gown – Walnut Brown
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1 x $137 $137

Wooly Patch Weave Scarf - Bodrum Blue
Wooly Patch Weave Scarf - Bodrum Blue

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Badaam Palla Kani Unstitched Suit - Lilac Blue
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1 x $96 $96

Potpourri Jama Kalamkari Shawl – Light Beige Multi
Potpourri Jama Kalamkari Shawl – Light Beige Multi

1 x $95 $95

Rope & Chains Wooly Scarf - Natural Beige
Rope & Chains Wooly Scarf - Natural Beige
Only 1 Left In Stock

1 x $19 $19

Handloom Kani Palledaar Pashmina Shawl
Handloom Kani Palledaar Pashmina Shawl
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1 x $1,165 $1,165

Mehez Durbar Oversize Wool Silk Foulard - B&W
Mehez Durbar Oversize Wool Silk Foulard - B&W
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1 x $36 $36

Orchid Red Floral Jaal Raw Silk Dupatta
Orchid Red Floral Jaal Raw Silk Dupatta

1 x $50 $50

Floral Weaves Lux Silk Suit Fabric Set - Cobalt Blue
Floral Weaves Lux Silk Suit Fabric Set - Cobalt Blue
Only 1 Left In Stock

1 x $111 $111

Masakali Ari Tichdaar Wool Stole - Imperial Black, Multi
Masakali Ari Tichdaar Wool Stole - Imperial Black, Multi
Only 1 Left In Stock

1 x $291 $291

Posh Buteh Sozni Jama Pashmina Shawl - Sunset Orange
Posh Buteh Sozni Jama Pashmina Shawl - Sunset Orange
Only 1 Left In Stock

1 x $2,111 $2,111

Phooldar Jaal Kani Wool Shawl - Flamingo Pink
Phooldar Jaal Kani Wool Shawl - Flamingo Pink
Only 1 Left In Stock

1 x $36 $36

Ari Wool Floral Cape - Crimson Beige
Ari Wool Floral Cape - Crimson Beige
Only 1 Left In Stock

1 x $128 $128

Scarlet Red Hand Embroidery Silk Jacket
Scarlet Red Hand Embroidery Silk Jacket
Only 1 Left In Stock

1 x $131 $131

Taimur SuperFine Wool Men's Shawl - Pearl Beige
Taimur SuperFine Wool Men's Shawl - Pearl Beige
Only 2 Left In Stock

2 x $87 $175

Tasseled Stripes Superior Cotton Stole - Blush Blue
Tasseled Stripes Superior Cotton Stole - Blush Blue
Only 1 Left In Stock

1 x $13 $13

Falak Kani Woolen Unstitched Suit Set - Mysore Multi
Falak Kani Woolen Unstitched Suit Set - Mysore Multi
Only 1 Left In Stock

1 x $82 $82

Ikatara Floral Printed Pashmina Stole - Latte Beige
Ikatara Floral Printed Pashmina Stole - Latte Beige
Only 1 Left In Stock

1 x $116 $116

Taimur SuperFine Wool Shawl - Brick Beige
Taimur SuperFine Wool Shawl - Brick Beige

2 x $55 $111

Raheel Reversible Kani Wool Shawl - Hazel, Offwhite
Raheel Reversible Kani Wool Shawl - Hazel, Offwhite

1 x $33 $33

Zari Wool Dorukha Jaaldar Shawl – Merigold Ivory
Zari Wool Dorukha Jaaldar Shawl – Merigold Ivory

1 x $34 $34

Diamond Weave Wool Cotton Throw - Fawn Beige
Diamond Weave Wool Cotton Throw - Fawn Beige

1 x $20 $20

Dreamscape Patterns Cotton Stole - Aqua, Multi
Dreamscape Patterns Cotton Stole - Aqua, Multi
Only 1 Left In Stock

1 x $15 $15

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Elevated Weaves Wool Throw - Fossil Grey
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1 x $51 $51

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Paisley Fusion Merino Wool Hand Beaded Wrap - Brick Red

1 x $26 $26

Lambs Wool Stripes Scarf – Navy, Green
Lambs Wool Stripes Scarf – Navy, Green

1 x $18 $18

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Oriental Paisley Pillow, Scarlet & Teal [Set of 2]
Only 1 Left In Stock

1 x $13 $13

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Metallic Ikat Weave Dorukha Wool Shawl - Gold, Indigo

1 x $51 $51

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Leena Kalamkari Wool Shawl - Ivory Multi
Only 1 Left In Stock

1 x $291 $291

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Jashn-e-Doshaala - Kani Weave Mens Shawl - Multi, Black

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Mango Interflora Cushion and Pillow [2 Each, Set of 4]
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1 x $31 $31

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Handloom Pashmina Stripes Stole - Ivory, Granite Blue
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1 x $189 $189

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Dubdaar Ari Hand Embroidery Wool Shawl - Rangdar White

1 x $73 $73

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Kani Dordaar Wool Shawl – Vanilla, Beige

1 x $50 $50

Contour Ikat Weave Wool Shawl - Mumbai Multi
Contour Ikat Weave Wool Shawl - Mumbai Multi

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Wild Textures Weave Wool Blend Scarf - Khaki Brown
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1 x $18 $18

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Overlay Fringe Fancy Stole - Navy Offwhite

1 x $9 $9

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Taimur SuperFine Wool Shawl - Mocha Brown

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Vintage Mughal Merino Wool Blanket Shawl - Black Multi

1 x $54 $54

Raj Durbar Kani Shawl - Sunset Gold
Raj Durbar Kani Shawl - Sunset Gold

1 x $50 $50

Black & Ivory Hand Embroidery Wool Phiran
Black & Ivory Hand Embroidery Wool Phiran

1 x $52 $52

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Noor Jaal Kani Shawl - Mojave Beige
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1 x $32 $32

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Jalaal Kani Antique Wool Shawl - Neel Navy

1 x $58 $58

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Bada Dor Kani Weave Shawl - Crimson Red
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1 x $50 $50

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Bada Dor Kani Weave Mens Shawl – Cloud, Sand

1 x $87 $87

Espresso Brown Paisley Cushion Cover
Espresso Brown Paisley Cushion Cover
Only 1 Left In Stock

1 x $7 $7

ChandDar Ari Embroidery Wool Shawl -  Bochum Blue
ChandDar Ari Embroidery Wool Shawl - Bochum Blue
Only 1 Left In Stock

1 x $175 $175

Handloom Pashmina Stripes Stole - Ivory, Multi
Handloom Pashmina Stripes Stole - Ivory, Multi
Only 1 Left In Stock

1 x $189 $189

Oriental Paisley Cushion - Salmon Pink
Oriental Paisley Cushion - Salmon Pink
Only 1 Left In Stock

1 x $8 $8

Houndstooth Weave UltraFine Wool Throw - Camel Beige
Houndstooth Weave UltraFine Wool Throw - Camel Beige
Only 1 Left In Stock

1 x $51 $51

Playful Dots Glitter Threads Wool Scarf - Black
Playful Dots Glitter Threads Wool Scarf - Black

1 x $19 $19

Phooldar Kani Shawl with Zari - White Multi
Phooldar Kani Shawl with Zari - White Multi

1 x $42 $42

Tazim Paisley Kalamkari Wool Shawl - Walnut Brown
Tazim Paisley Kalamkari Wool Shawl - Walnut Brown

1 x $95 $95

Surkh Golbadaam Ari Hand Embroidery Stole
Surkh Golbadaam Ari Hand Embroidery Stole

1 x $117 $117

Teardrop Paisley Merino Wool Plaid Throw
Teardrop Paisley Merino Wool Plaid Throw

1 x $54 $54

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Baraati Palla Unstitched Suit Set - Neelam Navy
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1 x $96 $96

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Paisleyscape Silk Cotton Stole - Khaki
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1 x $26 $26

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Bajoo Jaal Ari Hand Emb Phiran - Rangrez Navy
Only 1 Left In Stock

1 x $218 $218

Safed Dubdaar Ari Hand Embroidery Stole
Safed Dubdaar Ari Hand Embroidery Stole

1 x $36 $36

Viri Paisley Unstitched Suit Set - Multi
Viri Paisley Unstitched Suit Set - Multi

1 x $96 $96

Poppy Red Paisley Hand Bead Merino Wrap
Poppy Red Paisley Hand Bead Merino Wrap
Only 1 Left In Stock

1 x $26 $26

Bada Dor Kani Weave Shawl - Heritage Black
Bada Dor Kani Weave Shawl - Heritage Black

1 x $50 $50

Toosha Brown Ari Hand Embroidery Wool Jacket [48]
Toosha Brown Ari Hand Embroidery Wool Jacket [48]
Only 1 Left In Stock

1 x $291 $291

Interflora Wool Silk Self Checks Stole - Pink
Interflora Wool Silk Self Checks Stole - Pink
Only 1 Left In Stock

1 x $32 $32

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Ari Jaaldar Hand Emb Phiran - Latte, Lilac
Only 1 Left In Stock

1 x $233 $233

Mens Classic Pure Wool Stole - Cerulean Blue
Mens Classic Pure Wool Stole - Cerulean Blue
Only 1 Left In Stock

1 x $22 $22

Masakali Kani Weave Shawl with Zari - Black, Multi
Masakali Kani Weave Shawl with Zari - Black, Multi

1 x $58 $58

Ambi Dor Kani Wool Mens Lohi Shawl - White Beige
Ambi Dor Kani Wool Mens Lohi Shawl - White Beige

1 x $87 $87

Merino Wool Reversible Throw - Ivy Green & Smoky Grey
Merino Wool Reversible Throw - Ivy Green & Smoky Grey
Only 1 Left In Stock

1 x $51 $51

Silky Checks Stole
Silky Checks Stole

1 x $8 $8

Baraat Dor Kani Shawl - Hibiscus Red
Baraat Dor Kani Shawl - Hibiscus Red

1 x $50 $50

Paisley Jaal Merino Hand Bead Wrap - Mojave Beige
Paisley Jaal Merino Hand Bead Wrap - Mojave Beige

1 x $26 $26

Metallic Ikat Weave Dorukha Wool Shawl - Gold, Picante
Metallic Ikat Weave Dorukha Wool Shawl - Gold, Picante
Only 1 Left In Stock

1 x $51 $51

Chand Phool Jama Aksi Pashmina Shawl
Chand Phool Jama Aksi Pashmina Shawl
Only 1 Left In Stock

1 x $11,648 $11,648

Peach Ari Naaldar Wool Phiran
Peach Ari Naaldar Wool Phiran

1 x $52 $52

Pure Wool Ari Embroidery Palledaar Shawl – Kesari, Black
Pure Wool Ari Embroidery Palledaar Shawl – Kesari, Black
Only 1 Left In Stock

1 x $90 $90

Thalassa Wool Silk Self Weave Scarf - Lime Blue
Thalassa Wool Silk Self Weave Scarf - Lime Blue
Only 1 Left In Stock

1 x $32 $32

Petal Poetry Wool Hand Emb Scarf - Basil, Red
Petal Poetry Wool Hand Emb Scarf - Basil, Red
Only 1 Left In Stock

1 x $34 $34

Tehreer Jaal Handloom Pashmina Shawl - Monochrome Red
Tehreer Jaal Handloom Pashmina Shawl - Monochrome Red
Only 1 Left In Stock

1 x $1,165 $1,165

Boho Wool Ruana Cape - Mustard Multi
Boho Wool Ruana Cape - Mustard Multi

1 x $38 $38

Badaam Jaal Merino Hand Bead Wrap - Ruby, Black
Badaam Jaal Merino Hand Bead Wrap - Ruby, Black
Only 1 Left In Stock

1 x $26 $26

Phool Boota Handloom Pashmina Shawl - Taupe, Offwhite
Phool Boota Handloom Pashmina Shawl - Taupe, Offwhite
Only 1 Left In Stock

1 x $582 $582

Floral Weaves Lux Silk Suit Fabric Set - Mathura Multi
Floral Weaves Lux Silk Suit Fabric Set - Mathura Multi
Only 1 Left In Stock

1 x $111 $111

Bada Badaam Palla Zari Pashmina Shawl - Black White
Bada Badaam Palla Zari Pashmina Shawl - Black White
Only 1 Left In Stock

1 x $932 $932

Hayat Paisley Daur Kani Shawl - Meadow Green
Hayat Paisley Daur Kani Shawl - Meadow Green

1 x $50 $50

Floral Breeze Cotton Silk Stole - Offwhite, Multi
Floral Breeze Cotton Silk Stole - Offwhite, Multi
Only 1 Left In Stock

1 x $13 $13

Bada Dor Kani Weave Shawl - Cloud, Sand
Bada Dor Kani Weave Shawl - Cloud, Sand

1 x $50 $50

Chethana Kalamkari Wool Shawl - Mysuru Multi
Chethana Kalamkari Wool Shawl - Mysuru Multi
Only 1 Left In Stock

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Mor Jaal Raw Silk Dupatta - Rust Black
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Ambi Jama Kalamkari Shawl
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Handloom Kani Pashmina Shawl -Toosh, Multi
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