Skip to content
  • Collections
        • Pure Pashmina

        • Kani Weaves

        • Kalamkari

        • Ari Embroidery

        • Sozni Embroidery

        • Unstitched Suits

        • Men

        • Classic Shawls

        • Spring/Summer

        • Zari Shimmers

        • Luxurious Silks

        • Casual Scarves

        • Phirans & Kashmiri Wear

        • Jackets

        • Contemporary Fashion

        • Ikat Weaves

        • Silk Dupattas

        • Throw Blankets

        • Decorative Cushions

        • Reversible Shawls

        • Border Work Shawls

        • Casual Printed Stoles

        • Unisex Pieces

        • Hand Beaded Wraps

        • Jaamavar Handbags

  • Women
        • Causal Scarves

        • Luxury Stoles

        • Exclusive Shawls

        • Phirans & Kashmiri Wear

        • Unstiched Suits

  • Men
        • Exclusive Shawls

        • Luxury Stoles

  • Gift Ideas
        • Gifts for Her

        • Gifts for Him

        • Gifts to Elders

        • Gifts for the Home

        • Felicitation Shawls

        • Wedding Gifts

        • Corporate Gifting

        • Festive Gifting

  • More
        • About Us

        • FAQ

        • Contact Us

        • My KCS

        • Blogs

        • Return Order

        • Wholesale

Kcsshop
Home
Category
  • About Us
  • Contact Us
  • Blogs
  • Wholesale
  • Return Order
  • My KCS
  • FAQ
  • Instagram Facebook Youtube X Pinterest

Our Categories

FAQ template

Written By Ashish Pal

Posted on October 15, 2023
thumbnail-img

On this Page

Frequently Asked Questions

We’ve covered all the curated questions. Please feel free to email us ([email protected]) if you’ve got something else to be answered.

What is the authenticity of the material and compositions?

The original and actual material composition of each shawl, stole and other product can be found on the relevant product page. You will find this information in the Description as well as a Material section of the product page. All pieces are also dispatched with the original composition label as well.
We personally guarantee the purity and authenticity of all our fibers – pashmina, wool, silk,  etc.
Our brand has been awarded a Woolmark License and therefore woolen items carry Woolmark Certification and Woolmark logo on the label.

Is there a Sale/ Discount Code/ Promotion?

Unfortunately, we do not have discounts. Our business and pricing policy is extremely fair and simple. Our prices are not inflated which can thereafter be reduced at the end of the season. All prices are extremely honestly marked, so as to encourage customer loyalty for the exceptional quality and workmanship being offered.

I want to send a piece as a gift, can you help?

Of course! KCS shawls and stoles make for unique gift ideas!

On the Checkout page, you can tick the option of a Gift Order. All gift orders are packed in our beautiful gift boxes. You also have the option to to write a personal message for your recipient which is hand written on our postcards!

And of course, no bill or invoice will be sent with the gift order!

Please note gift boxes are not sent in COD orders or international orders.

How long would it take to receive my order?

We want to receive your order as soon as possible! All orders are dispatched on the same day as received i.e. between Mon-Sat, 10 am-5 pm.

  1. Delhi/ NCR – 1-2 days
  2. Metro Cities – 1-3 days
  3. Non-Metro – 3-5 days
  4. International – 5-7 days

Please note above timeline is for prepaid orders.
COD orders will be slower! Please allow 2 extra days from the above for COD orders.
No delivery takes places on Sundays.
Please note due to operational constraints, pin code serviceability, etc some limitations may apply for which full effort will be made to inform you in advance.

Do you ship internationally too?

Indeed we do! If you are living outside India you can conveniently confirm and pay in your local currency on our website.

Shipping Charges — Free Shipping for orders above Rs. 25,000. For orders below Rs 25,000, flat Rs 3,500 courier fee. Couriers are sent by Fedex/DHL/ UPS. Gift boxes are not sent in international courier. Please note all local duties and taxes are to be borne by the recipient. This is applicable for orders placed online only, not for orders placed in our stores.

What are the shipping charges?

We provide free shipping all over India for orders above Rs. 1000.  For orders below Rs. 1000, flat Rs 200 courier fee.

For international orders —
Free Shipping for orders above Rs. 25,000. For orders below Rs 25,000, flat Rs 3,500 courier fee. This is applicable for orders placed online only, not for orders placed in our stores.

Do you offer Cash on Delivery?

For orders upto Rs. 5000/- COD is possible. Please note all COD orders have to be verified – you must verify the order by clicking the confirmation link which is sent to you by SMS. This SMS is sent to you after you have placed the order on the website. Please write to us in case you do not receive the SMS. Please note gift boxes are not sent in COD orders.

What is the return policy?

We offer hassle-free returns! You can return your order within 7 days of receipt. We request you to initiate returns for unused pieces only. Your money will be refunded in the original form of payment, except COD orders which will be returned via bank transfer! Please note this does not apply to international orders. Our detailed return policy can be found here.

How do I take care of my Pashmina or Wool Shawl?

For washing of your valuable pieces please wash through a professional dry cleaner or hand wash in cold water. For storage, please keep the piece wrapped in a muslin cloth or a plastic polybag. You can read more here.

Are wool shawls warm? And will they be itchy?

KCS Wool Shawls are made with fine counts of wool to ensure softness and warmth. Wool is a fantastic natural fiber with amazing insulation properties which will definitely keep you warm in cold temperatures. The warmth is felt 10-15 minutes after use and not instantly.

Freshly made wool shawls may show an itchy sensation in the beginning. The microfibers rise on constant touch and use and these unique fibers become more hairy and hence more soft after a short time. Indeed a rare product which continues to evolve better with time rather than the other way around in these fast fashion times!

I am buying on behalf of my company/ organization, can I get a GST tax invoice?

Yes! After placing your order please let us know your GST number by email and we will generate a GST tax invoice through which you can claim
input credit.

What does "KCS" stand for?

The name of our Founder, Khub Chand Sawhney!

Can I cancel an order I placed by mistake?

Please write to us or call us immediately if you have placed an order by mistake. An order which is not dispatched can certainly by stopped and if payment is made, refunded to you without any hassle!

Would there be a difference in the colors of the items shown vs when received?

There will always be a slight difference between the colors shown on your desktop or mobile screen as compared to what you receive in person. We try to photograph our items in a way to represent the true colors of the piece. We do not do any color editing or enhancement on our photos which changes the colors. Lighting conditions at your home vs where we shoot, screen resolutions and brightness settings of desktop or mobile systems are a reason for this slight difference on what we see on screen vs what we receive.

I live in Delhi/ NCR and want super urgent/ same day delivery, can you help?

We are here to help! For same day deliveries in Delhi/ NCR get in touch with us on WhatsApp – +91-9810201838. We will try our best (no guarantees) to have your order delivered as per your request. Extra charges for express delivery may apply.

Visiting Janpath Store through a Taxi or a Guide?

Certain tour companies, tourist guides, taxi drivers or rickshaw drivers in Central Delhi tourists area prefer to work on commission incentives, a business activity we are not part of, as part of our fair pricing policy. They may discourage you to visit, say that the store is closed or does not exist. In case you have any trouble visiting us you can easily reach via Google Maps, see how to visit over here or contact us on any of the numbers below

011-43760138

+91-9810201838

Ashish Pal

Ashish Pal

Editor

Prev :
Prev: Stores Cards
Next :
Next: Our Heritage template

Featured on KCS

Logo Khub Chand Sawhney’s (KCS) Kashmir Shawl Emporium, was established in 1950. Over the years we have gained the reputation of being the premier retailer of Kashmiri garments and handicrafts in India. Besides shawls, stoles, and scarves we are also known for our collections in Kashmiri sarees, jackets, suits and bed linen. Estd. 1950 Payments
Quick Links
  • About us
  • Contact us
  • Blogs
  • Wholesale
HELP
  • FAQ
  • Refund & Cancellation
  • Shipping Policy
  • Privacy Policy
  • Terms & Conditions
Registered Office
  • Khub Chand Sawhneys
    94, M.M, Janpath Road, New Delhi-110001
    Mobile/WhatsApp :- +919810201838
Contact us
  • [email protected]
Social Links

Popular Searches

Collections :

  • Pure Pashmina
  • Ari Embroidery
  • Border Work Shawls
  • Casual Printed Stoles
  • Classic Paisleys
  • Classic Shawls
  • Cozy Living Room Accessories
  • Contemporary Fashion
  • Double Side Aksi Embroidery
  • Haldi Ceremony Wear
  • Hand Beaded Wraps
  • Ikat Weaves
  • Jackets
  • Jaamavar Handbags
  • Kani Weaves
  • Kalamkari
  • Limited Edition Winter Shawls
  • Luxuries Under 5000
  • Luxurious Silks
  • Original Pashmina Shawl
  • Phirans
  • Ponchos
  • Raj Durbar Baraat Shawls
  • Reversible Shawls
  • Shawls for Milni
  • Sozi Embroidery
  • Spring / Summer
  • Shawls for Wedding Milni
  • Sangeet Party Reccos
  • Sozni Embroidery
  • Silk Dupattas
  • Travel-Friendly Lightweight Stoles
  • Unisex Pieces
  • Wedding Day Elegance
  • Winter Shawl for Office Wear
  • Zari Shimmers

Pure Pashmina :

  • Original Pashmina Shawl

Kalamkari :

  • Pashmina Kalamkari Shawl

Gift Ideas :

  • Birthday Present For Grandfather
  • Corporate Gifting
  • Festive Gifting
  • Felicitation Shawls
  • Gifts for Her
  • Gifts for Him
  • Gifts to Elders
  • Gifts for the Home
  • Luxury Shawls for NRI Winter Gifting
  • Mother's Day Gift Ideas
  • Personalized Home Decor Gifts
  • Wedding Gifts

Home :

  • Throw Blankets
  • Decorative Cushions

Men :

  • Exclusive Shawls
  • Heritage Wool Shawls for Men
  • Men's Pashmina Shawls
  • Luxury Stoles

Women :

  • Casual Scarves
  • Dressing Gown
  • Exclusive Shawls
  • Luxury Stoles
  • Luxury Winter Shawls for Women
  • Pashmina Shawl for Women
  • Phirans & Kashmiri Wear
  • Unstitched Suits
  • Stoles for Women

Casual Scarves :

  • Silk Scarf For Women

Luxury Stoles :

  • Stoles For Women

Copyright © 2025, Inc. All rights reserved.

Refund and Cancellation
Return

We offer hassle free returns! You can return your order within 7 days of receipt. We request you to initiate returns for unused pieces only. Your money will be refunded in the original form of payment, except COD orders which will be returned via bank transfer!

All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.

Please note this does not apply to international orders. Due to difficulties in generating returns pickups, reverse duties and taxes on import international orders cannot be returned.

Cancellation

Please write to us or call us immediately if you have placed an order by mistake. An order which is not dispatched can certainly by stopped and if payment is made, refunded to you without any hassle!

Please note this does not apply to international orders. International orders once shipped cannot be stopped or cancelled.

View All
Select your currency
INR Indian rupee
USD United States (US) dollar
CAD Canadian dollar
EUR Euro
AUD Australian dollar
GBP Pound sterling
JPY Japanese yen
AED United Arab Emirates dirham
NOK Norwegian krone
NZD New Zealand dollar
BDT Bangladeshi taka
Image

It's added to your Wishlist!

You can find your Wishlist in your My Account space and modify it

Item removed from wishlist!

View Wishlist

Your cart

Kalyx Paisley Oversize Wool SIlk Foulard - Mykonos Multi
Kalyx Paisley Oversize Wool SIlk Foulard - Mykonos Multi
Only 1 Left In Stock

1 x ৳ 3,867 ৳ 3,867

Paisley Merino Wool Hand Emb Wrap - Ochre
Paisley Merino Wool Hand Emb Wrap - Ochre
Only 1 Left In Stock

1 x ৳ 2,822 ৳ 2,822

Madras Check Pure Wool Mens Shawl - Black, Fawn
Madras Check Pure Wool Mens Shawl - Black, Fawn

1 x ৳ 5,174 ৳ 5,174

Phool Boota Handloom Pashmina Shawl - Taupe, Offwhite
Phool Boota Handloom Pashmina Shawl - Taupe, Offwhite
Only 1 Left In Stock

1 x ৳ 62,720 ৳ 62,720

Rainbow Parrots Superior Cotton Stole - Multi
Rainbow Parrots Superior Cotton Stole - Multi
Only 1 Left In Stock

1 x ৳ 1,644 ৳ 1,644

Merino Wool Sofa Throw - Lead & Slate Grey
Merino Wool Sofa Throw - Lead & Slate Grey

1 x ৳ 5,449 ৳ 5,449

Zarafshan Jaal Kani Wool Shawl - Antique White
Zarafshan Jaal Kani Wool Shawl - Antique White

1 x ৳ 5,331 ৳ 5,331

Poshdar Khatraas Mens Shawl - Grey, Red
Poshdar Khatraas Mens Shawl - Grey, Red
Only 1 Left In Stock

1 x ৳ 5,331 ৳ 5,331

Paisley Jaal Merino Wool Hand Beaded Wrap - Riviera Blue
Paisley Jaal Merino Wool Hand Beaded Wrap - Riviera Blue

1 x ৳ 2,822 ৳ 2,822

Classical Weave Wool Blend Scarf - Elegant Ivory
Classical Weave Wool Blend Scarf - Elegant Ivory
Only 1 Left In Stock

1 x ৳ 1,747 ৳ 1,747

Rhomb Kani Shawl with Zari – Maroon Red
Rhomb Kani Shawl with Zari – Maroon Red
Only 1 Left In Stock

1 x ৳ 4,547 ৳ 4,547

Interflora Wool Silk Self Checks Stole - Blue
Interflora Wool Silk Self Checks Stole - Blue
Only 1 Left In Stock

1 x ৳ 3,466 ৳ 3,466

Paisley SuperFine Wool Shawl - Chamomille Beige
Paisley SuperFine Wool Shawl - Chamomille Beige
Only 1 Left In Stock

1 x ৳ 5,958 ৳ 5,958

Phool Tich Ari Wool Phiran - Red Multi
Phool Tich Ari Wool Phiran - Red Multi
Only 1 Left In Stock

1 x ৳ 17,640 ৳ 17,640

Amulet Paisley Bamboo Modal Stole - Fossil Grey
Amulet Paisley Bamboo Modal Stole - Fossil Grey
Only 1 Left In Stock

1 x ৳ 2,013 ৳ 2,013

Espresso Brown Paisley Cushion Cover
Espresso Brown Paisley Cushion Cover
Only 1 Left In Stock

1 x ৳ 770 ৳ 770

Bajoo Jaal Ari Hand Emb Phiran - Navy, Turquoise
Bajoo Jaal Ari Hand Emb Phiran - Navy, Turquoise
Only 1 Left In Stock

1 x ৳ 17,640 ৳ 17,640

Toosha Brown Ari Hand Embroidery Wool Jacket [48]
Toosha Brown Ari Hand Embroidery Wool Jacket [48]
Only 1 Left In Stock

1 x ৳ 31,360 ৳ 31,360

Diamond Weave Wool Cotton Throw - Fawn Beige
Diamond Weave Wool Cotton Throw - Fawn Beige

1 x ৳ 2,170 ৳ 2,170

Raj Durbar Lux Silk Suit Fabric Set - Opulent Ivory
Raj Durbar Lux Silk Suit Fabric Set - Opulent Ivory
Only 1 Left In Stock

1 x ৳ 11,495 ৳ 11,495

Oriental Paisley Pillow, Roorkee Red [Set of 2]
Oriental Paisley Pillow, Roorkee Red [Set of 2]
Only 1 Left In Stock

1 x ৳ 1,365 ৳ 1,365

Ari Jaaldar Hand Emb Phiran - Granite Blue
Ari Jaaldar Hand Emb Phiran - Granite Blue
Only 1 Left In Stock

1 x ৳ 30,419 ৳ 30,419

Mehermaan Ikat Weaves Wool Men's Shawl - Monochrome Black
Mehermaan Ikat Weaves Wool Men's Shawl - Monochrome Black

2 x ৳ 5,958 ৳ 11,917

Teardrop Paisley Merino Wool Plaid Throw
Teardrop Paisley Merino Wool Plaid Throw

1 x ৳ 5,810 ৳ 5,810

Rhomb Kani Shawl with Zari  - White, Multi
Rhomb Kani Shawl with Zari - White, Multi
Only 1 Left In Stock

1 x ৳ 4,547 ৳ 4,547

Petit Paisley Classic Mens Wool Stole -Squash Grey
Petit Paisley Classic Mens Wool Stole -Squash Grey
Only 1 Left In Stock

1 x ৳ 2,352 ৳ 2,352

Contour Ikat Weave Wool Shawl - Mumbai Multi
Contour Ikat Weave Wool Shawl - Mumbai Multi

1 x ৳ 3,136 ৳ 3,136

Phooldar Kani Shawl with Zari - Fawn Multi
Phooldar Kani Shawl with Zari - Fawn Multi

1 x ৳ 4,547 ৳ 4,547

Antique Green Vintage Paisley Cushion
Antique Green Vintage Paisley Cushion
Only 1 Left In Stock

1 x ৳ 1,050 ৳ 1,050

Waves Weave Glitter Threads Wool Scarf - Anthracite
Waves Weave Glitter Threads Wool Scarf - Anthracite

1 x ৳ 2,066 ৳ 2,066

Lalita Paisley Hand Embroidery Wool Stole - Jade, Multi
Lalita Paisley Hand Embroidery Wool Stole - Jade, Multi
Only 1 Left In Stock

1 x ৳ 3,136 ৳ 3,136

Wool Jaal Tonal Shawl - Merigold
Wool Jaal Tonal Shawl - Merigold
Only 1 Left In Stock

1 x ৳ 3,450 ৳ 3,450

Ambikaar Ari Hand Emb Heavy Wool Phiran - Gold, Black
Ambikaar Ari Hand Emb Heavy Wool Phiran - Gold, Black
Only 1 Left In Stock

1 x ৳ 23,520 ৳ 23,520

Paisley Leaf Kani Wool Zari Shawl - Twlight Blue
Paisley Leaf Kani Wool Zari Shawl - Twlight Blue
Only 1 Left In Stock

1 x ৳ 5,958 ৳ 5,958

Les Grand Fleurs Wool Stole - Paint Red
Les Grand Fleurs Wool Stole - Paint Red
Only 1 Left In Stock

1 x ৳ 3,293 ৳ 3,293

Wool Jaamavar Half Moon Bag - Baby Pink
Wool Jaamavar Half Moon Bag - Baby Pink
Only 1 Left In Stock

1 x ৳ 2,800 ৳ 2,800

Ari Embroidery Pure Wool Dressing Gown – Tumeric Beige
Ari Embroidery Pure Wool Dressing Gown – Tumeric Beige
Only 1 Left In Stock

1 x ৳ 14,739 ৳ 14,739

Ari Embroidery Pure Wool Dressing Gown - Red Merigold
Ari Embroidery Pure Wool Dressing Gown - Red Merigold
Only 1 Left In Stock

1 x ৳ 14,739 ৳ 14,739

Kani Dordaar Wool Mens Shawl – Black Plum
Kani Dordaar Wool Mens Shawl – Black Plum

1 x ৳ 9,408 ৳ 9,408

Ambi Buteh Ari Wool Phiran - Canary Yellow
Ambi Buteh Ari Wool Phiran - Canary Yellow
Only 1 Left In Stock

1 x ৳ 17,640 ৳ 17,640

Mor Palla Kani Unstitched Suit - Matcha Mint
Mor Palla Kani Unstitched Suit - Matcha Mint
Only 1 Left In Stock

1 x ৳ 8,673 ৳ 8,673

Busaat-e-Gul Kani Weave Wool Shawl - Beige, Offwhite
Busaat-e-Gul Kani Weave Wool Shawl - Beige, Offwhite
Only 1 Left In Stock

1 x ৳ 6,272 ৳ 6,272

Fuschia Pink Merino Wool Hand Beaded Wrap
Fuschia Pink Merino Wool Hand Beaded Wrap

1 x ৳ 2,822 ৳ 2,822

Max 250 Characters

You Might Love

ImageMor Jaal Raw Silk Dupatta – Rust BlackImageMor Jaal Raw Silk Dupatta – Rust BlackImageMor Jaal Raw Silk Dupatta – Rust Black
Add to cart

Mor Jaal Raw Silk Dupatta – Rust Black

৳ 5,331
product

Mor Jaal Raw Silk Dupatta - Rust Black

5331.2৳ 

Add to cart
ImageCrimson Interflora Cushion and Pillow [2 Each, Set of 4]ImageCrimson Interflora Cushion and Pillow [2 Each, Set of 4]ImageCrimson Interflora Cushion and Pillow [2 Each, Set of 4]
Add to cart

Crimson Interflora Cushion and Pillow [2 Each, Set of 4]

৳ 3,360
product

Crimson Interflora Cushion and Pillow [2 Each, Set of 4]

3360৳ 

Add to cart
ImageChandDar Ari Embroidery Wool Shawl –  Bochum BlueImageChandDar Ari Embroidery Wool Shawl –  Bochum BlueImageChandDar Ari Embroidery Wool Shawl –  Bochum BlueImageChandDar Ari Embroidery Wool Shawl –  Bochum Blue
Add to cart

ChandDar Ari Embroidery Wool Shawl – Bochum Blue

৳ 18,816
product

ChandDar Ari Embroidery Wool Shawl - Bochum Blue

18816৳ 

Add to cart
ImageAri Embroidery Pure Wool Dressing Gown – Walnut BrownImageAri Embroidery Pure Wool Dressing Gown – Walnut BrownImageAri Embroidery Pure Wool Dressing Gown – Walnut BrownImageAri Embroidery Pure Wool Dressing Gown – Walnut BrownImageAri Embroidery Pure Wool Dressing Gown – Walnut BrownImageAri Embroidery Pure Wool Dressing Gown – Walnut Brown
Add to cart

Ari Embroidery Pure Wool Dressing Gown – Walnut Brown

৳ 14,739
product

Ari Embroidery Pure Wool Dressing Gown – Walnut Brown

14739.2৳ 

Add to cart

Cart totals

Subtotal ৳ 377,625
Total ৳ 377,625
Proceed to checkout
Checkout Add More Item