Skip to content
  • Collections
        • Pure Pashmina

        • Kani Weaves

        • Kalamkari

        • Ari Embroidery

        • Sozni Embroidery

        • Unstitched Suits

        • Men

        • Classic Shawls

        • Spring/Summer

        • Zari Shimmers

        • Luxurious Silks

        • Casual Scarves

        • Phirans & Kashmiri Wear

        • Jackets

        • Contemporary Fashion

        • Ikat Weaves

        • Silk Dupattas

        • Throw Blankets

        • Decorative Cushions

        • Reversible Shawls

        • Border Work Shawls

        • Casual Printed Stoles

        • Unisex Pieces

        • Hand Beaded Wraps

        • Jaamavar Handbags

  • Women
        • Causal Scarves

        • Luxury Stoles

        • Exclusive Shawls

        • Phirans & Kashmiri Wear

        • Unstiched Suits

  • Men
        • Exclusive Shawls

        • Luxury Stoles

  • Gift Ideas
        • Gifts for Her

        • Gifts for Him

        • Gifts to Elders

        • Gifts for the Home

        • Felicitation Shawls

        • Wedding Gifts

        • Corporate Gifting

        • Festive Gifting

  • More
        • About Us

        • FAQ

        • Contact Us

        • My KCS

        • Blogs

        • Return Order

        • Wholesale

Kcsshop
Home
Category
  • About Us
  • Contact Us
  • Blogs
  • Wholesale
  • Return Order
  • My KCS
  • FAQ
  • Instagram Facebook Youtube X Pinterest

Our Categories

FAQ template

Written By Ashish Pal

Posted on October 15, 2023
thumbnail-img

On this Page

Frequently Asked Questions

We’ve covered all the curated questions. Please feel free to email us ([email protected]) if you’ve got something else to be answered.

What is the authenticity of the material and compositions?

The original and actual material composition of each shawl, stole and other product can be found on the relevant product page. You will find this information in the Description as well as a Material section of the product page. All pieces are also dispatched with the original composition label as well.
We personally guarantee the purity and authenticity of all our fibers – pashmina, wool, silk,  etc.
Our brand has been awarded a Woolmark License and therefore woolen items carry Woolmark Certification and Woolmark logo on the label.

Is there a Sale/ Discount Code/ Promotion?

Unfortunately, we do not have discounts. Our business and pricing policy is extremely fair and simple. Our prices are not inflated which can thereafter be reduced at the end of the season. All prices are extremely honestly marked, so as to encourage customer loyalty for the exceptional quality and workmanship being offered.

I want to send a piece as a gift, can you help?

Of course! KCS shawls and stoles make for unique gift ideas!

On the Checkout page, you can tick the option of a Gift Order. All gift orders are packed in our beautiful gift boxes. You also have the option to to write a personal message for your recipient which is hand written on our postcards!

And of course, no bill or invoice will be sent with the gift order!

Please note gift boxes are not sent in COD orders or international orders.

How long would it take to receive my order?

We want to receive your order as soon as possible! All orders are dispatched on the same day as received i.e. between Mon-Sat, 10 am-5 pm.

  1. Delhi/ NCR – 1-2 days
  2. Metro Cities – 1-3 days
  3. Non-Metro – 3-5 days
  4. International – 5-7 days

Please note above timeline is for prepaid orders.
COD orders will be slower! Please allow 2 extra days from the above for COD orders.
No delivery takes places on Sundays.
Please note due to operational constraints, pin code serviceability, etc some limitations may apply for which full effort will be made to inform you in advance.

Do you ship internationally too?

Indeed we do! If you are living outside India you can conveniently confirm and pay in your local currency on our website.

Shipping Charges — Free Shipping for orders above Rs. 25,000. For orders below Rs 25,000, flat Rs 3,500 courier fee. Couriers are sent by Fedex/DHL/ UPS. Gift boxes are not sent in international courier. Please note all local duties and taxes are to be borne by the recipient. This is applicable for orders placed online only, not for orders placed in our stores.

What are the shipping charges?

We provide free shipping all over India for orders above Rs. 1000.  For orders below Rs. 1000, flat Rs 200 courier fee.

For international orders —
Free Shipping for orders above Rs. 25,000. For orders below Rs 25,000, flat Rs 3,500 courier fee. This is applicable for orders placed online only, not for orders placed in our stores.

Do you offer Cash on Delivery?

For orders upto Rs. 5000/- COD is possible. Please note all COD orders have to be verified – you must verify the order by clicking the confirmation link which is sent to you by SMS. This SMS is sent to you after you have placed the order on the website. Please write to us in case you do not receive the SMS. Please note gift boxes are not sent in COD orders.

What is the return policy?

We offer hassle-free returns! You can return your order within 7 days of receipt. We request you to initiate returns for unused pieces only. Your money will be refunded in the original form of payment, except COD orders which will be returned via bank transfer! Please note this does not apply to international orders. Our detailed return policy can be found here.

How do I take care of my Pashmina or Wool Shawl?

For washing of your valuable pieces please wash through a professional dry cleaner or hand wash in cold water. For storage, please keep the piece wrapped in a muslin cloth or a plastic polybag. You can read more here.

Are wool shawls warm? And will they be itchy?

KCS Wool Shawls are made with fine counts of wool to ensure softness and warmth. Wool is a fantastic natural fiber with amazing insulation properties which will definitely keep you warm in cold temperatures. The warmth is felt 10-15 minutes after use and not instantly.

Freshly made wool shawls may show an itchy sensation in the beginning. The microfibers rise on constant touch and use and these unique fibers become more hairy and hence more soft after a short time. Indeed a rare product which continues to evolve better with time rather than the other way around in these fast fashion times!

I am buying on behalf of my company/ organization, can I get a GST tax invoice?

Yes! After placing your order please let us know your GST number by email and we will generate a GST tax invoice through which you can claim
input credit.

What does "KCS" stand for?

The name of our Founder, Khub Chand Sawhney!

Can I cancel an order I placed by mistake?

Please write to us or call us immediately if you have placed an order by mistake. An order which is not dispatched can certainly by stopped and if payment is made, refunded to you without any hassle!

Would there be a difference in the colors of the items shown vs when received?

There will always be a slight difference between the colors shown on your desktop or mobile screen as compared to what you receive in person. We try to photograph our items in a way to represent the true colors of the piece. We do not do any color editing or enhancement on our photos which changes the colors. Lighting conditions at your home vs where we shoot, screen resolutions and brightness settings of desktop or mobile systems are a reason for this slight difference on what we see on screen vs what we receive.

I live in Delhi/ NCR and want super urgent/ same day delivery, can you help?

We are here to help! For same day deliveries in Delhi/ NCR get in touch with us on WhatsApp – +91-9810201838. We will try our best (no guarantees) to have your order delivered as per your request. Extra charges for express delivery may apply.

Visiting Janpath Store through a Taxi or a Guide?

Certain tour companies, tourist guides, taxi drivers or rickshaw drivers in Central Delhi tourists area prefer to work on commission incentives, a business activity we are not part of, as part of our fair pricing policy. They may discourage you to visit, say that the store is closed or does not exist. In case you have any trouble visiting us you can easily reach via Google Maps, see how to visit over here or contact us on any of the numbers below

011-43760138

+91-9810201838

Ashish Pal

Ashish Pal

Editor

Prev :
Prev: Stores Cards
Next :
Next: Our Heritage template

Featured on KCS

Logo Khub Chand Sawhney’s (KCS) Kashmir Shawl Emporium, was established in 1950. Over the years we have gained the reputation of being the premier retailer of Kashmiri garments and handicrafts in India. Besides shawls, stoles, and scarves we are also known for our collections in Kashmiri sarees, jackets, suits and bed linen. Estd. 1950 Payments
Quick Links
  • About us
  • Contact us
  • Blogs
  • Wholesale
HELP
  • FAQ
  • Refund & Cancellation
  • Shipping Policy
  • Privacy Policy
  • Terms & Conditions
Registered Office
  • Khub Chand Sawhneys
    94, M.M, Janpath Road, New Delhi-110001
    Mobile/WhatsApp :- +919810201838
Contact us
  • [email protected]
Social Links

Popular Searches

Collections :

  • Pure Pashmina
  • Ari Embroidery
  • Border Work Shawls
  • Casual Printed Stoles
  • Classic Paisleys
  • Classic Shawls
  • Cozy Living Room Accessories
  • Contemporary Fashion
  • Double Side Aksi Embroidery
  • Haldi Ceremony Wear
  • Hand Beaded Wraps
  • Ikat Weaves
  • Jackets
  • Jaamavar Handbags
  • Kani Weaves
  • Kalamkari
  • Limited Edition Winter Shawls
  • Luxuries Under 5000
  • Luxurious Silks
  • Original Pashmina Shawl
  • Phirans
  • Ponchos
  • Raj Durbar Baraat Shawls
  • Reversible Shawls
  • Shawls for Milni
  • Sozi Embroidery
  • Spring / Summer
  • Shawls for Wedding Milni
  • Sangeet Party Reccos
  • Sozni Embroidery
  • Silk Dupattas
  • Travel-Friendly Lightweight Stoles
  • Unisex Pieces
  • Wedding Day Elegance
  • Winter Shawl for Office Wear
  • Zari Shimmers

Pure Pashmina :

  • Original Pashmina Shawl

Kalamkari :

  • Pashmina Kalamkari Shawl

Gift Ideas :

  • Birthday Present For Grandfather
  • Corporate Gifting
  • Festive Gifting
  • Felicitation Shawls
  • Gifts for Her
  • Gifts for Him
  • Gifts to Elders
  • Gifts for the Home
  • Luxury Shawls for NRI Winter Gifting
  • Mother's Day Gift Ideas
  • Personalized Home Decor Gifts
  • Wedding Gifts

Home :

  • Throw Blankets
  • Decorative Cushions

Men :

  • Exclusive Shawls
  • Heritage Wool Shawls for Men
  • Men's Pashmina Shawls
  • Luxury Stoles

Women :

  • Casual Scarves
  • Dressing Gown
  • Exclusive Shawls
  • Luxury Stoles
  • Luxury Winter Shawls for Women
  • Pashmina Shawl for Women
  • Phirans & Kashmiri Wear
  • Unstitched Suits
  • Stoles for Women

Casual Scarves :

  • Silk Scarf For Women

Luxury Stoles :

  • Stoles For Women

Copyright © 2025, Inc. All rights reserved.

Refund and Cancellation
Return

We offer hassle free returns! You can return your order within 7 days of receipt. We request you to initiate returns for unused pieces only. Your money will be refunded in the original form of payment, except COD orders which will be returned via bank transfer!

All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.

Please note this does not apply to international orders. Due to difficulties in generating returns pickups, reverse duties and taxes on import international orders cannot be returned.

Cancellation

Please write to us or call us immediately if you have placed an order by mistake. An order which is not dispatched can certainly by stopped and if payment is made, refunded to you without any hassle!

Please note this does not apply to international orders. International orders once shipped cannot be stopped or cancelled.

View All
Select your currency
INR Indian rupee
USD United States (US) dollar
CAD Canadian dollar
EUR Euro
AUD Australian dollar
GBP Pound sterling
JPY Japanese yen
AED United Arab Emirates dirham
NOK Norwegian krone
NZD New Zealand dollar
BDT Bangladeshi taka
Image

It's added to your Wishlist!

You can find your Wishlist in your My Account space and modify it

Item removed from wishlist!

View Wishlist

Your cart

ON BLAST Metallic Threads Check Stole - Silver, Green
ON BLAST Metallic Threads Check Stole - Silver, Green
Only 1 Left In Stock

1 x kr141 kr141

Yara Dordaar Kani Weave Shawl - Imperial Black
Yara Dordaar Kani Weave Shawl - Imperial Black
Only 1 Left In Stock

1 x kr457 kr457

Kalam Paisley Wool Hand Embroidery Stole - Moon Grey
Kalam Paisley Wool Hand Embroidery Stole - Moon Grey
Only 1 Left In Stock

1 x kr269 kr269

Paisley SuperFine Wool Shawl - Soft Grey
Paisley SuperFine Wool Shawl - Soft Grey
Only 1 Left In Stock

1 x kr511 kr511

Pavanzo Paisley Silk Cotton Stole - Turquoise
Pavanzo Paisley Silk Cotton Stole - Turquoise
Only 1 Left In Stock

1 x kr239 kr239

Zari Wool Dorukha Jaaldar Shawl - Gold, Black
Zari Wool Dorukha Jaaldar Shawl - Gold, Black

1 x kr316 kr316

Tasseled Stripes Superior Cotton Stole - Blush Blue
Tasseled Stripes Superior Cotton Stole - Blush Blue
Only 1 Left In Stock

1 x kr118 kr118

Navy & Cobalt Merino Wool Double Face Throw Blanket
Navy & Cobalt Merino Wool Double Face Throw Blanket

1 x kr467 kr467

Nik Posh Hand Embroidery Stole - Tuscan Yellow
Nik Posh Hand Embroidery Stole - Tuscan Yellow

1 x kr2,016 kr2,016

Butehdaar Ari Hand Embroidery Stole - Brussels Black
Butehdaar Ari Hand Embroidery Stole - Brussels Black
Only 1 Left In Stock

1 x kr422 kr422

Mehermaan Ikat Weaves Wool Shawl - Meerut Multi
Mehermaan Ikat Weaves Wool Shawl - Meerut Multi

1 x kr269 kr269

Echoine SuperFine Wool Shawl - Soft Grey
Echoine SuperFine Wool Shawl - Soft Grey

1 x kr511 kr511

Phooldar Kani Shawl with Zari - Merigold
Phooldar Kani Shawl with Zari - Merigold

1 x kr390 kr390

Almond Paisley Merino Wool Hand Beaded Wrap - Blue
Almond Paisley Merino Wool Hand Beaded Wrap - Blue

1 x kr242 kr242

Paisley Jaal Silk Stole - Grey Offwhite
Paisley Jaal Silk Stole - Grey Offwhite
Only 1 Left In Stock

1 x kr302 kr302

Bada Dor Kani Weave Shawl - Cloud, Sand
Bada Dor Kani Weave Shawl - Cloud, Sand

1 x kr457 kr457

Merino Wool Reversible Throw - Ivy Green & Smoky Grey
Merino Wool Reversible Throw - Ivy Green & Smoky Grey
Only 1 Left In Stock

1 x kr467 kr467

Almond Paisley Hand Bead Wrap - Mellow Rose
Almond Paisley Hand Bead Wrap - Mellow Rose
Only 1 Left In Stock

1 x kr242 kr242

Antique Paisley Lux Silk Unstitched Suit Set - Festive Black
Antique Paisley Lux Silk Unstitched Suit Set - Festive Black
Only 1 Left In Stock

1 x kr1,071 kr1,071

Metallic Ikat Weave Dorukha Wool Shawl - Gold, Camel
Metallic Ikat Weave Dorukha Wool Shawl - Gold, Camel

1 x kr457 kr457

Pure Wool Paisley Border Mens Shawl Lohi - India Green
Pure Wool Paisley Border Mens Shawl Lohi - India Green

2 x kr215 kr430

Sozni Palledaar Pure Wool Shawl - Eclipse Black
Sozni Palledaar Pure Wool Shawl - Eclipse Black
Only 1 Left In Stock

1 x kr2,688 kr2,688

Lux Wool Hand Embroidery  Stole - Steel Grey
Lux Wool Hand Embroidery Stole - Steel Grey
Only 1 Left In Stock

1 x kr349 kr349

Floral Modal Silky Stole - Lilac Multi
Floral Modal Silky Stole - Lilac Multi

1 x kr72 kr72

Phool Palla Ari Hand Emb Wool Phiran - Rangeen Black
Phool Palla Ari Hand Emb Wool Phiran - Rangeen Black
Only 1 Left In Stock

1 x kr2,016 kr2,016

Raheel Reversible Kani Wool Shawl - Hazel, Offwhite
Raheel Reversible Kani Wool Shawl - Hazel, Offwhite

1 x kr309 kr309

Indigo Dyed Cotton Stole
Indigo Dyed Cotton Stole
Only 1 Left In Stock

1 x kr144 kr144

Chauras Naal Hand Embroidery Wool Phiran – Rangeen Black
Chauras Naal Hand Embroidery Wool Phiran – Rangeen Black

1 x kr1,075 kr1,075

Chinar Ambi Daur Wool Kalamkari Shawl - Merigold Ivory
Chinar Ambi Daur Wool Kalamkari Shawl - Merigold Ivory
Only 1 Left In Stock

1 x kr2,016 kr2,016

Kashida Palla Zari Pashmina Shawl - Toosh, Gold
Kashida Palla Zari Pashmina Shawl - Toosh, Gold
Only 1 Left In Stock

1 x kr8,870 kr8,870

Paibandkari Kalamkari Wool Shawl - Haldi Pink
Paibandkari Kalamkari Wool Shawl - Haldi Pink

1 x kr874 kr874

Ari Dordaar Hand Embroidery Shawl - Black
Ari Dordaar Hand Embroidery Shawl - Black
Only 1 Left In Stock

1 x kr1,210 kr1,210

Paisley Jaal Reversible Zari Shawl - Navy, Gold
Paisley Jaal Reversible Zari Shawl - Navy, Gold

1 x kr423 kr423

Paisley Fusion Merino Wool Hand Beaded Wrap - Brick Red
Paisley Fusion Merino Wool Hand Beaded Wrap - Brick Red

1 x kr242 kr242

Shimmering Serpents Stole - Fawn, Ash
Shimmering Serpents Stole - Fawn, Ash
Only 1 Left In Stock

1 x kr227 kr227

Mens Classic Patch Pure Wool Stole - Multi
Mens Classic Patch Pure Wool Stole - Multi
Only 1 Left In Stock

1 x kr202 kr202

Petal Poetry Wool Hand Emb Scarf - Basil, Red
Petal Poetry Wool Hand Emb Scarf - Basil, Red
Only 1 Left In Stock

1 x kr314 kr314

Tasseled Stripes Superior Cotton Stole - Offwhite, Grey
Tasseled Stripes Superior Cotton Stole - Offwhite, Grey
Only 1 Left In Stock

1 x kr118 kr118

Ares SuperFine Wool Shawl - Quiet Mint
Ares SuperFine Wool Shawl - Quiet Mint
Only 1 Left In Stock

1 x kr511 kr511

Gingham Checks UltraFine Wool Throw - Slate Grey
Gingham Checks UltraFine Wool Throw - Slate Grey
Only 1 Left In Stock

1 x kr467 kr467

Toosha Brown Ari Hand Embroidery Wool Jacket [48]
Toosha Brown Ari Hand Embroidery Wool Jacket [48]
Only 1 Left In Stock

1 x kr2,688 kr2,688

Baraati Palla Unstitched Suit Set - Hariyali Green
Baraati Palla Unstitched Suit Set - Hariyali Green

1 x kr882 kr882

Reversible Two Color Kani Weave Shawl - Black, White
Reversible Two Color Kani Weave Shawl - Black, White

1 x kr511 kr511

Busaat-e-Gul Kani Weave Wool Shawl - Beige, Offwhite
Busaat-e-Gul Kani Weave Wool Shawl - Beige, Offwhite
Only 1 Left In Stock

1 x kr538 kr538

Masakali Ari Tichdaar Wool Stole - Bikaner Brown
Masakali Ari Tichdaar Wool Stole - Bikaner Brown
Only 1 Left In Stock

1 x kr2,688 kr2,688

Midnight Owl Wool Twill Scarf - Merigold
Midnight Owl Wool Twill Scarf - Merigold
Only 1 Left In Stock

1 x kr282 kr282

Aqua Blue Paisley Wool Hand Bead Wrap
Aqua Blue Paisley Wool Hand Bead Wrap
Only 1 Left In Stock

1 x kr242 kr242

Badaam Palla Kani Unstitched Suit - Lilac Blue
Badaam Palla Kani Unstitched Suit - Lilac Blue
Only 1 Left In Stock

1 x kr882 kr882

Surkh Badaam Pashmina Shawl
Surkh Badaam Pashmina Shawl
Only 1 Left In Stock

1 x kr23,117 kr23,117

ZigZag Geo Wooly Scarf - Neelam Navy
ZigZag Geo Wooly Scarf - Neelam Navy
Only 1 Left In Stock

1 x kr177 kr177

Rangeen Dor Pashmina Sozni Shawl - Multi, Offwhite
Rangeen Dor Pashmina Sozni Shawl - Multi, Offwhite
Only 1 Left In Stock

1 x kr5,376 kr5,376

Multi Blue Ari Hand Emb Wool Phiran
Multi Blue Ari Hand Emb Wool Phiran

1 x kr477 kr477

Zari Wool Dorukha Jaaldar Shawl – Gold, Thyme Green
Zari Wool Dorukha Jaaldar Shawl – Gold, Thyme Green

1 x kr316 kr316

Amulet Paisley Bamboo Modal Stole - Fossil Grey
Amulet Paisley Bamboo Modal Stole - Fossil Grey
Only 1 Left In Stock

1 x kr173 kr173

Raw Silk & Zari Hand Embroidery Phiran - Peach
Raw Silk & Zari Hand Embroidery Phiran - Peach
Only 1 Left In Stock

1 x kr778 kr778

Persian Red Paisley Cushion and Pillow [2 Each, Set of 4]
Persian Red Paisley Cushion and Pillow [2 Each, Set of 4]
Only 1 Left In Stock

1 x kr288 kr288

Meander Weave Wool Blend Scarf - Tonal Blue
Meander Weave Wool Blend Scarf - Tonal Blue

1 x kr177 kr177

Chinar Dordaar Pashmina Shawl - Black
Chinar Dordaar Pashmina Shawl - Black
Only 1 Left In Stock

1 x kr6,048 kr6,048

Les Grand Fleurs Wool Stole - Paint Red
Les Grand Fleurs Wool Stole - Paint Red
Only 1 Left In Stock

1 x kr282 kr282

Sozni Dordaar Hand Embroidery Shawl – Maroon
Sozni Dordaar Hand Embroidery Shawl – Maroon
Only 1 Left In Stock

1 x kr1,210 kr1,210

Sunheri Jaal Reversible Sofa Throw - Ivory Honey
Sunheri Jaal Reversible Sofa Throw - Ivory Honey

1 x kr282 kr282

Ikatara Floral Printed Pashmina Stole - Latte Beige
Ikatara Floral Printed Pashmina Stole - Latte Beige
Only 1 Left In Stock

1 x kr1,075 kr1,075

Cherry Interflora Cushion and Pillow [2 Each, Set of 4]
Cherry Interflora Cushion and Pillow [2 Each, Set of 4]
Only 1 Left In Stock

1 x kr288 kr288

Metallic Yara Dordaar Kani Weave Shawl - Gold, Scarlet
Metallic Yara Dordaar Kani Weave Shawl - Gold, Scarlet
Only 1 Left In Stock

1 x kr672 kr672

Max 250 Characters

You Might Love

ImageSilky Checks StoleImageSilky Checks Stole
Add to cart

Silky Checks Stole

kr72
product

Silky Checks Stole

71.88kr

Add to cart
ImageOriental Paisley Cushion – Petrol Blue
Add to cart

Oriental Paisley Cushion – Petrol Blue

kr78
product

Oriental Paisley Cushion - Petrol Blue

78kr

Add to cart
ImageMerino Wool Sofa Throw – Jazz Red & BlackImageMerino Wool Sofa Throw – Jazz Red & Black
Add to cart

Merino Wool Sofa Throw – Jazz Red & Black

kr467
product

Merino Wool Sofa Throw - Jazz Red & Black

467.04kr

Add to cart
ImageBaraat Dor Kani Shawl – Hibiscus RedImageBaraat Dor Kani Shawl – Hibiscus RedImageBaraat Dor Kani Shawl – Hibiscus Red
Add to cart

Baraat Dor Kani Shawl – Hibiscus Red

kr457
product

Baraat Dor Kani Shawl - Hibiscus Red

456.96kr

Add to cart

Cart totals

Subtotal kr81,370
Total kr81,370
Proceed to checkout
Checkout Add More Item