Skip to content
  • Collections
        • Pure Pashmina

        • Kani Weaves

        • Kalamkari

        • Ari Embroidery

        • Sozni Embroidery

        • Unstitched Suits

        • Men

        • Classic Shawls

        • Spring/Summer

        • Zari Shimmers

        • Luxurious Silks

        • Casual Scarves

        • Phirans & Kashmiri Wear

        • Jackets

        • Contemporary Fashion

        • Ikat Weaves

        • Silk Dupattas

        • Throw Blankets

        • Decorative Cushions

        • Reversible Shawls

        • Border Work Shawls

        • Casual Printed Stoles

        • Unisex Pieces

        • Hand Beaded Wraps

        • Jaamavar Handbags

  • Women
        • Causal Scarves

        • Luxury Stoles

        • Exclusive Shawls

        • Phirans & Kashmiri Wear

        • Unstiched Suits

  • Men
        • Exclusive Shawls

        • Luxury Stoles

  • Gift Ideas
        • Gifts for Her

        • Gifts for Him

        • Gifts to Elders

        • Gifts for the Home

        • Felicitation Shawls

        • Wedding Gifts

        • Corporate Gifting

        • Festive Gifting

  • More
        • About Us

        • FAQ

        • Contact Us

        • My KCS

        • Blogs

        • Return Order

        • Wholesale

Kcsshop
Home
Category
  • About Us
  • Contact Us
  • Blogs
  • Wholesale
  • Return Order
  • My KCS
  • FAQ
  • Instagram Facebook Youtube X Pinterest

Our Categories

FAQ template

Written By Ashish Pal

Posted on October 15, 2023
thumbnail-img

On this Page

Frequently Asked Questions

We’ve covered all the curated questions. Please feel free to email us ([email protected]) if you’ve got something else to be answered.

What is the authenticity of the material and compositions?

The original and actual material composition of each shawl, stole and other product can be found on the relevant product page. You will find this information in the Description as well as a Material section of the product page. All pieces are also dispatched with the original composition label as well.
We personally guarantee the purity and authenticity of all our fibers – pashmina, wool, silk,  etc.
Our brand has been awarded a Woolmark License and therefore woolen items carry Woolmark Certification and Woolmark logo on the label.

Is there a Sale/ Discount Code/ Promotion?

Unfortunately, we do not have discounts. Our business and pricing policy is extremely fair and simple. Our prices are not inflated which can thereafter be reduced at the end of the season. All prices are extremely honestly marked, so as to encourage customer loyalty for the exceptional quality and workmanship being offered.

I want to send a piece as a gift, can you help?

Of course! KCS shawls and stoles make for unique gift ideas!

On the Checkout page, you can tick the option of a Gift Order. All gift orders are packed in our beautiful gift boxes. You also have the option to to write a personal message for your recipient which is hand written on our postcards!

And of course, no bill or invoice will be sent with the gift order!

Please note gift boxes are not sent in COD orders or international orders.

How long would it take to receive my order?

We want to receive your order as soon as possible! All orders are dispatched on the same day as received i.e. between Mon-Sat, 10 am-5 pm.

  1. Delhi/ NCR – 1-2 days
  2. Metro Cities – 1-3 days
  3. Non-Metro – 3-5 days
  4. International – 5-7 days

Please note above timeline is for prepaid orders.
COD orders will be slower! Please allow 2 extra days from the above for COD orders.
No delivery takes places on Sundays.
Please note due to operational constraints, pin code serviceability, etc some limitations may apply for which full effort will be made to inform you in advance.

Do you ship internationally too?

Indeed we do! If you are living outside India you can conveniently confirm and pay in your local currency on our website.

Shipping Charges — Free Shipping for orders above Rs. 25,000. For orders below Rs 25,000, flat Rs 3,500 courier fee. Couriers are sent by Fedex/DHL/ UPS. Gift boxes are not sent in international courier. Please note all local duties and taxes are to be borne by the recipient. This is applicable for orders placed online only, not for orders placed in our stores.

What are the shipping charges?

We provide free shipping all over India for orders above Rs. 1000.  For orders below Rs. 1000, flat Rs 200 courier fee.

For international orders —
Free Shipping for orders above Rs. 25,000. For orders below Rs 25,000, flat Rs 3,500 courier fee. This is applicable for orders placed online only, not for orders placed in our stores.

Do you offer Cash on Delivery?

For orders upto Rs. 5000/- COD is possible. Please note all COD orders have to be verified – you must verify the order by clicking the confirmation link which is sent to you by SMS. This SMS is sent to you after you have placed the order on the website. Please write to us in case you do not receive the SMS. Please note gift boxes are not sent in COD orders.

What is the return policy?

We offer hassle-free returns! You can return your order within 7 days of receipt. We request you to initiate returns for unused pieces only. Your money will be refunded in the original form of payment, except COD orders which will be returned via bank transfer! Please note this does not apply to international orders. Our detailed return policy can be found here.

How do I take care of my Pashmina or Wool Shawl?

For washing of your valuable pieces please wash through a professional dry cleaner or hand wash in cold water. For storage, please keep the piece wrapped in a muslin cloth or a plastic polybag. You can read more here.

Are wool shawls warm? And will they be itchy?

KCS Wool Shawls are made with fine counts of wool to ensure softness and warmth. Wool is a fantastic natural fiber with amazing insulation properties which will definitely keep you warm in cold temperatures. The warmth is felt 10-15 minutes after use and not instantly.

Freshly made wool shawls may show an itchy sensation in the beginning. The microfibers rise on constant touch and use and these unique fibers become more hairy and hence more soft after a short time. Indeed a rare product which continues to evolve better with time rather than the other way around in these fast fashion times!

I am buying on behalf of my company/ organization, can I get a GST tax invoice?

Yes! After placing your order please let us know your GST number by email and we will generate a GST tax invoice through which you can claim
input credit.

What does "KCS" stand for?

The name of our Founder, Khub Chand Sawhney!

Can I cancel an order I placed by mistake?

Please write to us or call us immediately if you have placed an order by mistake. An order which is not dispatched can certainly by stopped and if payment is made, refunded to you without any hassle!

Would there be a difference in the colors of the items shown vs when received?

There will always be a slight difference between the colors shown on your desktop or mobile screen as compared to what you receive in person. We try to photograph our items in a way to represent the true colors of the piece. We do not do any color editing or enhancement on our photos which changes the colors. Lighting conditions at your home vs where we shoot, screen resolutions and brightness settings of desktop or mobile systems are a reason for this slight difference on what we see on screen vs what we receive.

I live in Delhi/ NCR and want super urgent/ same day delivery, can you help?

We are here to help! For same day deliveries in Delhi/ NCR get in touch with us on WhatsApp – +91-9810201838. We will try our best (no guarantees) to have your order delivered as per your request. Extra charges for express delivery may apply.

Visiting Janpath Store through a Taxi or a Guide?

Certain tour companies, tourist guides, taxi drivers or rickshaw drivers in Central Delhi tourists area prefer to work on commission incentives, a business activity we are not part of, as part of our fair pricing policy. They may discourage you to visit, say that the store is closed or does not exist. In case you have any trouble visiting us you can easily reach via Google Maps, see how to visit over here or contact us on any of the numbers below

011-43760138

+91-9810201838

Ashish Pal

Ashish Pal

Editor

Prev :
Prev: Stores Cards
Next :
Next: Our Heritage template

Featured on KCS

Logo Khub Chand Sawhney’s (KCS) Kashmir Shawl Emporium, was established in 1950. Over the years we have gained the reputation of being the premier retailer of Kashmiri garments and handicrafts in India. Besides shawls, stoles, and scarves we are also known for our collections in Kashmiri sarees, jackets, suits and bed linen. Estd. 1950 Payments
Quick Links
  • About us
  • Contact us
  • Blogs
  • Wholesale
HELP
  • FAQ
  • Refund & Cancellation
  • Shipping Policy
  • Privacy Policy
  • Terms & Conditions
Registered Office
  • Khub Chand Sawhneys
    94, M.M, Janpath Road, New Delhi-110001
    Mobile/WhatsApp :- +919810201838
Contact us
  • [email protected]
Social Links

Popular Searches

Collections :

  • Pure Pashmina
  • Ari Embroidery
  • Border Work Shawls
  • Casual Printed Stoles
  • Classic Paisleys
  • Classic Shawls
  • Cozy Living Room Accessories
  • Contemporary Fashion
  • Double Side Aksi Embroidery
  • Haldi Ceremony Wear
  • Hand Beaded Wraps
  • Ikat Weaves
  • Jackets
  • Jaamavar Handbags
  • Kani Weaves
  • Kalamkari
  • Limited Edition Winter Shawls
  • Luxuries Under 5000
  • Luxurious Silks
  • Original Pashmina Shawl
  • Phirans
  • Ponchos
  • Raj Durbar Baraat Shawls
  • Reversible Shawls
  • Shawls for Milni
  • Sozi Embroidery
  • Spring / Summer
  • Shawls for Wedding Milni
  • Sangeet Party Reccos
  • Sozni Embroidery
  • Silk Dupattas
  • Travel-Friendly Lightweight Stoles
  • Unisex Pieces
  • Wedding Day Elegance
  • Winter Shawl for Office Wear
  • Zari Shimmers

Pure Pashmina :

  • Original Pashmina Shawl

Kalamkari :

  • Pashmina Kalamkari Shawl

Gift Ideas :

  • Birthday Present For Grandfather
  • Corporate Gifting
  • Festive Gifting
  • Felicitation Shawls
  • Gifts for Her
  • Gifts for Him
  • Gifts to Elders
  • Gifts for the Home
  • Luxury Shawls for NRI Winter Gifting
  • Mother's Day Gift Ideas
  • Personalized Home Decor Gifts
  • Wedding Gifts

Home :

  • Throw Blankets
  • Decorative Cushions

Men :

  • Exclusive Shawls
  • Heritage Wool Shawls for Men
  • Men's Pashmina Shawls
  • Luxury Stoles

Women :

  • Casual Scarves
  • Dressing Gown
  • Exclusive Shawls
  • Luxury Stoles
  • Luxury Winter Shawls for Women
  • Pashmina Shawl for Women
  • Phirans & Kashmiri Wear
  • Unstitched Suits
  • Stoles for Women

Casual Scarves :

  • Silk Scarf For Women

Luxury Stoles :

  • Stoles For Women

Copyright © 2025, Inc. All rights reserved.

Refund and Cancellation
Return

We offer hassle free returns! You can return your order within 7 days of receipt. We request you to initiate returns for unused pieces only. Your money will be refunded in the original form of payment, except COD orders which will be returned via bank transfer!

All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.

Please note this does not apply to international orders. Due to difficulties in generating returns pickups, reverse duties and taxes on import international orders cannot be returned.

Cancellation

Please write to us or call us immediately if you have placed an order by mistake. An order which is not dispatched can certainly by stopped and if payment is made, refunded to you without any hassle!

Please note this does not apply to international orders. International orders once shipped cannot be stopped or cancelled.

View All
Select your currency
INR Indian rupee
USD United States (US) dollar
CAD Canadian dollar
EUR Euro
AUD Australian dollar
GBP Pound sterling
JPY Japanese yen
AED United Arab Emirates dirham
NOK Norwegian krone
NZD New Zealand dollar
BDT Bangladeshi taka
Image

It's added to your Wishlist!

You can find your Wishlist in your My Account space and modify it

Item removed from wishlist!

View Wishlist

Your cart

Wool Jaamavar Half Moon Bag - Baby Pink
Wool Jaamavar Half Moon Bag - Baby Pink
Only 1 Left In Stock

1 x kr240 kr240

Ari Jaaldar Hand Emb Phiran - Almond, Multi
Ari Jaaldar Hand Emb Phiran - Almond, Multi
Only 1 Left In Stock

1 x kr1,747 kr1,747

Vintage Paisley Merino Wool Blanket - Powder Blue, Grey
Vintage Paisley Merino Wool Blanket - Powder Blue, Grey

1 x kr498 kr498

Azure Blue Floral Silky Stole
Azure Blue Floral Silky Stole

1 x kr66 kr66

Paisley Leaf Kani Wool Zari Shawl - Maroon, Asphalt
Paisley Leaf Kani Wool Zari Shawl - Maroon, Asphalt

1 x kr511 kr511

Moonlight Zari Wool Dorukha Shawl - Emerald Gold
Moonlight Zari Wool Dorukha Shawl - Emerald Gold
Only 1 Left In Stock

1 x kr296 kr296

Ari Wool Jamawar Stole - Carmine Maroon
Ari Wool Jamawar Stole - Carmine Maroon
Only 1 Left In Stock

1 x kr2,016 kr2,016

Noor Jaal Kani Shawl - Sunflower Gold
Noor Jaal Kani Shawl - Sunflower Gold

1 x kr296 kr296

Kashida Kari Zari Pashmina Shawl - Tonal Ivory
Kashida Kari Zari Pashmina Shawl - Tonal Ivory
Only 1 Left In Stock

1 x kr8,400 kr8,400

Poshkar Jama Ari Wool Stole- Siya, Multi
Poshkar Jama Ari Wool Stole- Siya, Multi
Only 1 Left In Stock

1 x kr1,536 kr1,536

Gul Jama Kani Weave Shawl - Dark Navy
Gul Jama Kani Weave Shawl - Dark Navy
Only 1 Left In Stock

1 x kr336 kr336

Chrome Circles Linen Blend Stole - Cool Blue
Chrome Circles Linen Blend Stole - Cool Blue

1 x kr111 kr111

Jhanki Dord Metallic Wool Shawl - Gold, Toosh
Jhanki Dord Metallic Wool Shawl - Gold, Toosh
Only 2 Left In Stock

2 x kr423 kr847

Zarafshan Jaal Kani Wool Shawl - Night Black
Zarafshan Jaal Kani Wool Shawl - Night Black
Only 1 Left In Stock

1 x kr457 kr457

Aether Merino Wool Twill Mens Scarf - Evening Blue
Aether Merino Wool Twill Mens Scarf - Evening Blue
Only 1 Left In Stock

1 x kr202 kr202

Chashme Bulbul Handloom Pure Pashmina Mens Shawl - Natural White
Chashme Bulbul Handloom Pure Pashmina Mens Shawl - Natural White
Only 1 Left In Stock

1 x kr3,360 kr3,360

Poshdar Khatraas Mens Shawl - Grey, Red
Poshdar Khatraas Mens Shawl - Grey, Red
Only 1 Left In Stock

1 x kr457 kr457

Floral Border Fusion Scarf - Malmö Multi
Floral Border Fusion Scarf - Malmö Multi
Only 1 Left In Stock

1 x kr177 kr177

Masakali Ari Tichdaar Wool Stole - Turquoise
Masakali Ari Tichdaar Wool Stole - Turquoise
Only 1 Left In Stock

1 x kr2,688 kr2,688

Yara Dordaar Kani Weave Shawl - Imperial Black
Yara Dordaar Kani Weave Shawl - Imperial Black
Only 1 Left In Stock

1 x kr457 kr457

Pure Wool Ari Embroidery Dordaar Shawl – Orchid Navy
Pure Wool Ari Embroidery Dordaar Shawl – Orchid Navy
Only 1 Left In Stock

1 x kr1,210 kr1,210

Zia Kalamkari Wool Shawl - Rangeen Multi
Zia Kalamkari Wool Shawl - Rangeen Multi
Only 1 Left In Stock

1 x kr2,688 kr2,688

Boho Paisley Pillow, Tomato Red [Set of 2]
Boho Paisley Pillow, Tomato Red [Set of 2]
Only 1 Left In Stock

1 x kr117 kr117

Melange Beige Superfine Wool Mens Shawl
Melange Beige Superfine Wool Mens Shawl
Only 1 Left In Stock

1 x kr444 kr444

Elevated Weaves Wool Throw - Fossil Grey
Elevated Weaves Wool Throw - Fossil Grey
Only 1 Left In Stock

1 x kr467 kr467

Merigold Weaves Stole in Silk Cotton
Merigold Weaves Stole in Silk Cotton

1 x kr90 kr90

Masakali Kani Weave Shawl with Zari - Black, Multi
Masakali Kani Weave Shawl with Zari - Black, Multi

1 x kr538 kr538

Vintage Bouquet Paisley Decorative Cushion - Rust, Brown
Vintage Bouquet Paisley Decorative Cushion - Rust, Brown
Only 1 Left In Stock

1 x kr90 kr90

Chauras Naal Hand Embroidery Wool Phiran – Rangeen Black
Chauras Naal Hand Embroidery Wool Phiran – Rangeen Black

1 x kr1,075 kr1,075

Phool Palla Chanderi Unstitched Suit - Turquoise
Phool Palla Chanderi Unstitched Suit - Turquoise

1 x kr743 kr743

Wool Jaamavar Messenger Bag - Mahogany Red
Wool Jaamavar Messenger Bag - Mahogany Red
Only 1 Left In Stock

1 x kr240 kr240

Badaam Jaal Kalamkari Wool Stole - Bombay Beige
Badaam Jaal Kalamkari Wool Stole - Bombay Beige

1 x kr954 kr954

Teardrop Paisley Merino Wool Plaid Throw
Teardrop Paisley Merino Wool Plaid Throw

1 x kr498 kr498

Textura Stipes Superior Cotton Stole - Coral Pink
Textura Stipes Superior Cotton Stole - Coral Pink
Only 1 Left In Stock

1 x kr85 kr85

Khatraas Jaal Sozni Pure Wool Shawl- Toosh Beige
Khatraas Jaal Sozni Pure Wool Shawl- Toosh Beige
Only 1 Left In Stock

1 x kr1,613 kr1,613

Sozni Dordaar Hand Embroidery Shawl – Black Rust
Sozni Dordaar Hand Embroidery Shawl – Black Rust
Only 1 Left In Stock

1 x kr1,210 kr1,210

Chocolate Brown Paisley Hand Bead Merino Wrap
Chocolate Brown Paisley Hand Bead Merino Wrap
Only 1 Left In Stock

1 x kr242 kr242

Yara Paisley Jama Kalamkari Shawl - Roorkee Red
Yara Paisley Jama Kalamkari Shawl - Roorkee Red

1 x kr874 kr874

Ari Embroidery Pure Wool Dressing Gown - Firozi Blue
Ari Embroidery Pure Wool Dressing Gown - Firozi Blue
Only 1 Left In Stock

1 x kr1,263 kr1,263

Surkh Dubdaar Ari Hand Embroidery Stole
Surkh Dubdaar Ari Hand Embroidery Stole
Only 1 Left In Stock

1 x kr336 kr336

Trees of the Garden Art Scarf - Multi
Trees of the Garden Art Scarf - Multi
Only 1 Left In Stock

1 x kr225 kr225

Autumn Red Fuchsia Almond Cushion and Pillow [2 Each, Set of 4]
Autumn Red Fuchsia Almond Cushion and Pillow [2 Each, Set of 4]
Only 1 Left In Stock

1 x kr288 kr288

Ari Jaaldar Hand Emb Phiran - Granite Blue
Ari Jaaldar Hand Emb Phiran - Granite Blue
Only 1 Left In Stock

1 x kr2,607 kr2,607

Aztec Weaves Cotton Stole, Denim Blue
Aztec Weaves Cotton Stole, Denim Blue

1 x kr90 kr90

Badaam Palla Lux Silk Suit Fabric Set - Antique Black
Badaam Palla Lux Silk Suit Fabric Set - Antique Black
Only 1 Left In Stock

1 x kr1,028 kr1,028

Ari Embroidery Pure Wool Dressing Gown – Tumeric Beige
Ari Embroidery Pure Wool Dressing Gown – Tumeric Beige
Only 1 Left In Stock

1 x kr1,263 kr1,263

Falak Jaal Raw Silk Rose Pink Dupatta
Falak Jaal Raw Silk Rose Pink Dupatta

1 x kr457 kr457

Firoza Paisley Aksi Pashmina Shawl - Navy, Merigold
Firoza Paisley Aksi Pashmina Shawl - Navy, Merigold
Only 1 Left In Stock

1 x kr44,352 kr44,352

Shimmering Blossoms Wool Stole - Graphite Black
Shimmering Blossoms Wool Stole - Graphite Black
Only 1 Left In Stock

1 x kr227 kr227

Boho Paisley Pillow, Natural Beige [Set of 2]
Boho Paisley Pillow, Natural Beige [Set of 2]
Only 1 Left In Stock

1 x kr117 kr117

Zari Gulbagh Metallic Wool Shawl - Night Gold
Zari Gulbagh Metallic Wool Shawl - Night Gold
Only 1 Left In Stock

1 x kr914 kr914

Gingham Paisley Merino Wool Wrap - Grey Blue
Gingham Paisley Merino Wool Wrap - Grey Blue
Only 1 Left In Stock

1 x kr242 kr242

Handloom Pure Pashmina Shawl - Raw White
Handloom Pure Pashmina Shawl - Raw White
Only 1 Left In Stock

1 x kr1,882 kr1,882

Florescence Hand  Embroidery Wool  Stole - Ash Grey
Florescence Hand Embroidery Wool Stole - Ash Grey
Only 1 Left In Stock

1 x kr269 kr269

Ari Jaaldar Hand Emb Phiran - Honey Gold
Ari Jaaldar Hand Emb Phiran - Honey Gold
Only 1 Left In Stock

1 x kr2,607 kr2,607

Baraat Border Mulberry Silk Stole -Ivory, Navy
Baraat Border Mulberry Silk Stole -Ivory, Navy

1 x kr349 kr349

Sona Yatra Kalamkari Wool Zari Shawl - Gold, Multi
Sona Yatra Kalamkari Wool Zari Shawl - Gold, Multi

1 x kr914 kr914

Phool Jaal Raw Silk Dupatta - Charcoal, Multi
Phool Jaal Raw Silk Dupatta - Charcoal, Multi

1 x kr457 kr457

Phorios Paisley Oversize Wool Silk Foulard - Lipstick Red
Phorios Paisley Oversize Wool Silk Foulard - Lipstick Red

1 x kr331 kr331

Handloom Pashmina Stripes Stole - Malegaon Multi
Handloom Pashmina Stripes Stole - Malegaon Multi
Only 1 Left In Stock

1 x kr1,747 kr1,747

Vayra Circles Silk Modal Stole - Multi
Vayra Circles Silk Modal Stole - Multi
Only 1 Left In Stock

1 x kr225 kr225

Max 250 Characters

You Might Love

ImageIvory on Black Monochrome Paisley Leaf Ari Wool StoleImageIvory on Black Monochrome Paisley Leaf Ari Wool StoleImageIvory on Black Monochrome Paisley Leaf Ari Wool StoleImageIvory on Black Monochrome Paisley Leaf Ari Wool StoleImageIvory on Black Monochrome Paisley Leaf Ari Wool Stole
Add to cart

Ivory on Black Monochrome Paisley Leaf Ari Wool Stole

kr1,075
product

Ivory on Black Monochrome Paisley Leaf Ari Wool Stole

1075.2kr

Add to cart
ImageLux Wool Patch Stole – Gangam GreyImageLux Wool Patch Stole – Gangam GreyImageLux Wool Patch Stole – Gangam GreyImageLux Wool Patch Stole – Gangam GreyImageLux Wool Patch Stole – Gangam Grey
Add to cart

Lux Wool Patch Stole – Gangam Grey

kr321
product

Lux Wool Patch Stole - Gangam Grey

321.12kr

Add to cart
ImagePure Wool Ari Embroidery Dordaar Shawl – Bergamo BlueImagePure Wool Ari Embroidery Dordaar Shawl – Bergamo BlueImagePure Wool Ari Embroidery Dordaar Shawl – Bergamo BlueImagePure Wool Ari Embroidery Dordaar Shawl – Bergamo Blue
Add to cart

Pure Wool Ari Embroidery Dordaar Shawl – Bergamo Blue

kr1,129
product

Pure Wool Ari Embroidery Dordaar Shawl – Bergamo Blue

1128.96kr

Add to cart
ImageDusty Pink Paisley Decorative Cushion
Add to cart

Dusty Pink Paisley Decorative Cushion

kr90
product

Dusty Pink Paisley Decorative Cushion

90kr

Add to cart

Cart totals

Subtotal kr100,066
Total kr100,066
Proceed to checkout
Checkout Add More Item