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FAQ template

Written By Ashish Pal

Posted on October 15, 2023
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On this Page

Frequently Asked Questions

We’ve covered all the curated questions. Please feel free to email us ([email protected]) if you’ve got something else to be answered.

What is the authenticity of the material and compositions?

The original and actual material composition of each shawl, stole and other product can be found on the relevant product page. You will find this information in the Description as well as a Material section of the product page. All pieces are also dispatched with the original composition label as well.
We personally guarantee the purity and authenticity of all our fibers – pashmina, wool, silk,  etc.
Our brand has been awarded a Woolmark License and therefore woolen items carry Woolmark Certification and Woolmark logo on the label.

Is there a Sale/ Discount Code/ Promotion?

Unfortunately, we do not have discounts. Our business and pricing policy is extremely fair and simple. Our prices are not inflated which can thereafter be reduced at the end of the season. All prices are extremely honestly marked, so as to encourage customer loyalty for the exceptional quality and workmanship being offered.

I want to send a piece as a gift, can you help?

Of course! KCS shawls and stoles make for unique gift ideas!

On the Checkout page, you can tick the option of a Gift Order. All gift orders are packed in our beautiful gift boxes. You also have the option to to write a personal message for your recipient which is hand written on our postcards!

And of course, no bill or invoice will be sent with the gift order!

Please note gift boxes are not sent in COD orders or international orders.

How long would it take to receive my order?

We want to receive your order as soon as possible! All orders are dispatched on the same day as received i.e. between Mon-Sat, 10 am-5 pm.

  1. Delhi/ NCR – 1-2 days
  2. Metro Cities – 1-3 days
  3. Non-Metro – 3-5 days
  4. International – 5-7 days

Please note above timeline is for prepaid orders.
COD orders will be slower! Please allow 2 extra days from the above for COD orders.
No delivery takes places on Sundays.
Please note due to operational constraints, pin code serviceability, etc some limitations may apply for which full effort will be made to inform you in advance.

Do you ship internationally too?

Indeed we do! If you are living outside India you can conveniently confirm and pay in your local currency on our website.

Shipping Charges — Free Shipping for orders above Rs. 25,000. For orders below Rs 25,000, flat Rs 3,500 courier fee. Couriers are sent by Fedex/DHL/ UPS. Gift boxes are not sent in international courier. Please note all local duties and taxes are to be borne by the recipient. This is applicable for orders placed online only, not for orders placed in our stores.

What are the shipping charges?

We provide free shipping all over India for orders above Rs. 1000.  For orders below Rs. 1000, flat Rs 200 courier fee.

For international orders —
Free Shipping for orders above Rs. 25,000. For orders below Rs 25,000, flat Rs 3,500 courier fee. This is applicable for orders placed online only, not for orders placed in our stores.

Do you offer Cash on Delivery?

For orders upto Rs. 5000/- COD is possible. Please note all COD orders have to be verified – you must verify the order by clicking the confirmation link which is sent to you by SMS. This SMS is sent to you after you have placed the order on the website. Please write to us in case you do not receive the SMS. Please note gift boxes are not sent in COD orders.

What is the return policy?

We offer hassle-free returns! You can return your order within 7 days of receipt. We request you to initiate returns for unused pieces only. Your money will be refunded in the original form of payment, except COD orders which will be returned via bank transfer! Please note this does not apply to international orders. Our detailed return policy can be found here.

How do I take care of my Pashmina or Wool Shawl?

For washing of your valuable pieces please wash through a professional dry cleaner or hand wash in cold water. For storage, please keep the piece wrapped in a muslin cloth or a plastic polybag. You can read more here.

Are wool shawls warm? And will they be itchy?

KCS Wool Shawls are made with fine counts of wool to ensure softness and warmth. Wool is a fantastic natural fiber with amazing insulation properties which will definitely keep you warm in cold temperatures. The warmth is felt 10-15 minutes after use and not instantly.

Freshly made wool shawls may show an itchy sensation in the beginning. The microfibers rise on constant touch and use and these unique fibers become more hairy and hence more soft after a short time. Indeed a rare product which continues to evolve better with time rather than the other way around in these fast fashion times!

I am buying on behalf of my company/ organization, can I get a GST tax invoice?

Yes! After placing your order please let us know your GST number by email and we will generate a GST tax invoice through which you can claim
input credit.

What does "KCS" stand for?

The name of our Founder, Khub Chand Sawhney!

Can I cancel an order I placed by mistake?

Please write to us or call us immediately if you have placed an order by mistake. An order which is not dispatched can certainly by stopped and if payment is made, refunded to you without any hassle!

Would there be a difference in the colors of the items shown vs when received?

There will always be a slight difference between the colors shown on your desktop or mobile screen as compared to what you receive in person. We try to photograph our items in a way to represent the true colors of the piece. We do not do any color editing or enhancement on our photos which changes the colors. Lighting conditions at your home vs where we shoot, screen resolutions and brightness settings of desktop or mobile systems are a reason for this slight difference on what we see on screen vs what we receive.

I live in Delhi/ NCR and want super urgent/ same day delivery, can you help?

We are here to help! For same day deliveries in Delhi/ NCR get in touch with us on WhatsApp – +91-9810201838. We will try our best (no guarantees) to have your order delivered as per your request. Extra charges for express delivery may apply.

Visiting Janpath Store through a Taxi or a Guide?

Certain tour companies, tourist guides, taxi drivers or rickshaw drivers in Central Delhi tourists area prefer to work on commission incentives, a business activity we are not part of, as part of our fair pricing policy. They may discourage you to visit, say that the store is closed or does not exist. In case you have any trouble visiting us you can easily reach via Google Maps, see how to visit over here or contact us on any of the numbers below

011-43760138

+91-9810201838

Ashish Pal

Ashish Pal

Editor

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Featured on KCS

Logo Khub Chand Sawhney’s (KCS) Kashmir Shawl Emporium, was established in 1950. Over the years we have gained the reputation of being the premier retailer of Kashmiri garments and handicrafts in India. Besides shawls, stoles, and scarves we are also known for our collections in Kashmiri sarees, jackets, suits and bed linen. Estd. 1950 Payments
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Collections :

  • Pure Pashmina
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  • Contemporary Fashion
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Pure Pashmina :

  • Original Pashmina Shawl

Kalamkari :

  • Pashmina Kalamkari Shawl

Gift Ideas :

  • Birthday Present For Grandfather
  • Corporate Gifting
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  • Felicitation Shawls
  • Gifts for Her
  • Gifts for Him
  • Gifts to Elders
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Home :

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Men :

  • Exclusive Shawls
  • Heritage Wool Shawls for Men
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  • Luxury Stoles

Women :

  • Casual Scarves
  • Dressing Gown
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  • Luxury Stoles
  • Luxury Winter Shawls for Women
  • Pashmina Shawl for Women
  • Phirans & Kashmiri Wear
  • Unstitched Suits
  • Stoles for Women

Casual Scarves :

  • Silk Scarf For Women

Luxury Stoles :

  • Stoles For Women

Copyright © 2025, Inc. All rights reserved.

Refund and Cancellation
Return

We offer hassle free returns! You can return your order within 7 days of receipt. We request you to initiate returns for unused pieces only. Your money will be refunded in the original form of payment, except COD orders which will be returned via bank transfer!

All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.

Please note this does not apply to international orders. Due to difficulties in generating returns pickups, reverse duties and taxes on import international orders cannot be returned.

Cancellation

Please write to us or call us immediately if you have placed an order by mistake. An order which is not dispatched can certainly by stopped and if payment is made, refunded to you without any hassle!

Please note this does not apply to international orders. International orders once shipped cannot be stopped or cancelled.

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Raheel Reversible Kani Wool Shawl - Hazel, Offwhite

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Taimur SuperFine Wool Shawl - Mocha Brown

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Viri Paisley Unstitched Suit Set - Multi

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Teardrop Paisley Border Kani Wool Shawl - Sunset Gold
Teardrop Paisley Border Kani Wool Shawl - Sunset Gold

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Pure Wool Ari Embroidery Dordaar Shawl – Khaki Black
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Manohar Vanaspati Wool Twill Stole - Grayscale
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Taimur SuperFine Wool Shawl - Brick Beige

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Kani Dordaar Wool Mens Shawl – Ivory

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Bada Dor Kani Weave Shawl - Crimson Red
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Bajoo Jaal Ari Hand Emb Phiran - Lavender
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Orchid & Shale Merino Wool Throw Blanket

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Reversible Two Color Kani Weave Shawl - Mustard, White
Reversible Two Color Kani Weave Shawl - Mustard, White

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Splash Print Wool Modal Stole - Silver, Multi
Splash Print Wool Modal Stole - Silver, Multi
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Bajoo Jaal Ari Hand Emb Phiran - Deep Red
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Rope & Chains Wooly Scarf - Natural Beige
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Masakali Ari Tichdaar Wool Stole -Jade Green
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Kalyx Paisley Oversize Wool SIlk Foulard - Tangerine
Kalyx Paisley Oversize Wool SIlk Foulard - Tangerine
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Azure Blue Floral Silky Stole

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Reptile Reflections Wool Twill Scarf - Reno Red
Reptile Reflections Wool Twill Scarf - Reno Red
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Floral Modal Silky Stole - Lilac Multi
Floral Modal Silky Stole - Lilac Multi

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Jashn-e-Doshaala - Kani Weave Mens Shawl - Multi, Black
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Lalita Paisley Hand Embroidery Wool Stole - Jade, Multi
Lalita Paisley Hand Embroidery Wool Stole - Jade, Multi
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Paisley Jaal Reversible Zari Shawl - Navy, Gold
Paisley Jaal Reversible Zari Shawl - Navy, Gold

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Ari Wool Jamawar Stole - Carmine Maroon
Ari Wool Jamawar Stole - Carmine Maroon
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Busaat-e-Gul Kani Weave Wool Shawl - Saffron, Beige
Busaat-e-Gul Kani Weave Wool Shawl - Saffron, Beige

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Jashn-e-Doshaala - Kani Weave Mens Shawl - Ivory, Multi
Jashn-e-Doshaala - Kani Weave Mens Shawl - Ivory, Multi

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Potpourri Jama Raw Silk Dupatta – Multi

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Metallic Ikat Weave Dorukha Wool Shawl - Gold, Khaki

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Red & Navy Paisley Cushion and Pillow [2 Each, Set of 4]
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Rhomb Kani Shawl with Zari - Honey Mustard

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Rouge et Noir Merino Wool Two Sided Shawl Throw

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Badaam Palla Lux Silk Suit Fabric Set - Antique Black
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1 x kr1,028 kr1,028

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Madras Check Pure Wool Mens Shawl - White, Sand

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Ari Jaaldar Hand Emb Phiran - Bombay Blue
Ari Jaaldar Hand Emb Phiran - Bombay Blue
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Abeer Kani Weave Wool Shawl - Toosh Beige
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Jashn-e-Doshaala - Kani Weave Mens Shawl - Beige, Multi

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Teardrop Paisley Merino Wool Plaid Cushion - Musatrd Green
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Baraati Palla Unstitched Suit Set - Jamuni Purple

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Shaheen Dor Kani Weave Shawl - Black, Multi
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Pure Wool Paisley Border Mens Shawl Lohi - White, Walnut

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Badaam Jaal Ari Wool Long Jacket - Slate Grey, Mustard [46]
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Lambs Wool Stripes Scarf – Rouge

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Pure Wool Paisley Border Mens Shawl Lohi - Caramel Beige

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