Frequently Asked Questions
We’ve covered all the curated questions. Please feel free to email us ([email protected]) if you’ve got something else to be answered.
Of course! KCS shawls and stoles make for unique gift ideas!
On the Checkout page, you can tick the option of a Gift Order. All gift orders are packed in our beautiful gift boxes. You also have the option to to write a personal message for your recipient which is hand written on our postcards!
And of course, no bill or invoice will be sent with the gift order!
Please note gift boxes are not sent in COD orders or international orders.
We want to receive your order as soon as possible! All orders are dispatched on the same day as received i.e. between Mon-Sat, 10 am-5 pm.
- Delhi/ NCR – 1-2 days
- Metro Cities – 1-3 days
- Non-Metro – 3-5 days
- International – 5-7 days
Please note above timeline is for prepaid orders.
COD orders will be slower! Please allow 2 extra days from the above for COD orders.
No delivery takes places on Sundays.
Please note due to operational constraints, pin code serviceability, etc some limitations may apply for which full effort will be made to inform you in advance.
Indeed we do! If you are living outside India you can conveniently confirm and pay in your local currency on our website.
Shipping Charges — Free Shipping for orders above Rs. 25,000. For orders below Rs 25,000, flat Rs 3,500 courier fee. Couriers are sent by Fedex/DHL/ UPS. Gift boxes are not sent in international courier. Please note all local duties and taxes are to be borne by the recipient. This is applicable for orders placed online only, not for orders placed in our stores.
We provide free shipping all over India for orders above Rs. 1000. For orders below Rs. 1000, flat Rs 200 courier fee.
For international orders —
Free Shipping for orders above Rs. 25,000. For orders below Rs 25,000, flat Rs 3,500 courier fee. This is applicable for orders placed online only, not for orders placed in our stores.
For orders upto Rs. 5000/- COD is possible. Please note all COD orders have to be verified – you must verify the order by clicking the confirmation link which is sent to you by SMS. This SMS is sent to you after you have placed the order on the website. Please write to us in case you do not receive the SMS. Please note gift boxes are not sent in COD orders.
We offer hassle-free returns! You can return your order within 7 days of receipt. We request you to initiate returns for unused pieces only. Your money will be refunded in the original form of payment, except COD orders which will be returned via bank transfer! Please note this does not apply to international orders. Our detailed return policy can be found here.
For washing of your valuable pieces please wash through a professional dry cleaner or hand wash in cold water. For storage, please keep the piece wrapped in a muslin cloth or a plastic polybag. You can read more here.
KCS Wool Shawls are made with fine counts of wool to ensure softness and warmth. Wool is a fantastic natural fiber with amazing insulation properties which will definitely keep you warm in cold temperatures. The warmth is felt 10-15 minutes after use and not instantly.
Freshly made wool shawls may show an itchy sensation in the beginning. The microfibers rise on constant touch and use and these unique fibers become more hairy and hence more soft after a short time. Indeed a rare product which continues to evolve better with time rather than the other way around in these fast fashion times!
Yes! After placing your order please let us know your GST number by email and we will generate a GST tax invoice through which you can claim
input credit.
The name of our Founder, Khub Chand Sawhney!
Please write to us or call us immediately if you have placed an order by mistake. An order which is not dispatched can certainly by stopped and if payment is made, refunded to you without any hassle!
There will always be a slight difference between the colors shown on your desktop or mobile screen as compared to what you receive in person. We try to photograph our items in a way to represent the true colors of the piece. We do not do any color editing or enhancement on our photos which changes the colors. Lighting conditions at your home vs where we shoot, screen resolutions and brightness settings of desktop or mobile systems are a reason for this slight difference on what we see on screen vs what we receive.
We are here to help! For same day deliveries in Delhi/ NCR get in touch with us on WhatsApp – +91-9810201838. We will try our best (no guarantees) to have your order delivered as per your request. Extra charges for express delivery may apply.
Certain tour companies, tourist guides, taxi drivers or rickshaw drivers in Central Delhi tourists area prefer to work on commission incentives, a business activity we are not part of, as part of our fair pricing policy. They may discourage you to visit, say that the store is closed or does not exist. In case you have any trouble visiting us you can easily reach via Google Maps, see how to visit over here or contact us on any of the numbers below
011-43760138
+91-9810201838
![Oriental Paisley Pillow, Blush Pink [Set of 2]](https://d13676iop780hb.cloudfront.net/uploads/2025/04/A25-04CC-Set-of-2-8-30-x-50-cm-1.jpg)
![Autumn Rust Ari Wool Hand Embroidery Jacket [42]](https://d13676iop780hb.cloudfront.net/uploads/2025/06/KCS-1403-MS-752_1.jpg)
![Oriental Paisley Pillow, Hibiscus Red [Set of 2]](https://d13676iop780hb.cloudfront.net/uploads/2025/04/A25-04CC-Set-of-2-2-30-x-50-cm-1.jpg)
