Skip to content
  • Collections
        • Pure Pashmina

        • Kani Weaves

        • Kalamkari

        • Ari Embroidery

        • Sozni Embroidery

        • Unstitched Suits

        • Men

        • Classic Shawls

        • Spring/Summer

        • Zari Shimmers

        • Luxurious Silks

        • Casual Scarves

        • Phirans & Kashmiri Wear

        • Jackets

        • Contemporary Fashion

        • Ikat Weaves

        • Silk Dupattas

        • Throw Blankets

        • Decorative Cushions

        • Reversible Shawls

        • Border Work Shawls

        • Casual Printed Stoles

        • Unisex Pieces

        • Hand Beaded Wraps

        • Jaamavar Handbags

  • Women
        • Causal Scarves

        • Luxury Stoles

        • Exclusive Shawls

        • Phirans & Kashmiri Wear

        • Unstiched Suits

  • Men
        • Exclusive Shawls

        • Luxury Stoles

  • Gift Ideas
        • Gifts for Her

        • Gifts for Him

        • Gifts to Elders

        • Gifts for the Home

        • Felicitation Shawls

        • Wedding Gifts

        • Corporate Gifting

        • Festive Gifting

  • More
        • About Us

        • FAQ

        • Contact Us

        • My KCS

        • Blogs

        • Return Order

        • Wholesale

Kcsshop
Home
Category
  • About Us
  • Contact Us
  • Blogs
  • Wholesale
  • Return Order
  • My KCS
  • FAQ
  • Instagram Facebook Youtube X Pinterest

Our Categories

FAQ template

Written By Ashish Pal

Posted on October 15, 2023
thumbnail-img

On this Page

Frequently Asked Questions

We’ve covered all the curated questions. Please feel free to email us ([email protected]) if you’ve got something else to be answered.

What is the authenticity of the material and compositions?

The original and actual material composition of each shawl, stole and other product can be found on the relevant product page. You will find this information in the Description as well as a Material section of the product page. All pieces are also dispatched with the original composition label as well.
We personally guarantee the purity and authenticity of all our fibers – pashmina, wool, silk,  etc.
Our brand has been awarded a Woolmark License and therefore woolen items carry Woolmark Certification and Woolmark logo on the label.

Is there a Sale/ Discount Code/ Promotion?

Unfortunately, we do not have discounts. Our business and pricing policy is extremely fair and simple. Our prices are not inflated which can thereafter be reduced at the end of the season. All prices are extremely honestly marked, so as to encourage customer loyalty for the exceptional quality and workmanship being offered.

I want to send a piece as a gift, can you help?

Of course! KCS shawls and stoles make for unique gift ideas!

On the Checkout page, you can tick the option of a Gift Order. All gift orders are packed in our beautiful gift boxes. You also have the option to to write a personal message for your recipient which is hand written on our postcards!

And of course, no bill or invoice will be sent with the gift order!

Please note gift boxes are not sent in COD orders or international orders.

How long would it take to receive my order?

We want to receive your order as soon as possible! All orders are dispatched on the same day as received i.e. between Mon-Sat, 10 am-5 pm.

  1. Delhi/ NCR – 1-2 days
  2. Metro Cities – 1-3 days
  3. Non-Metro – 3-5 days
  4. International – 5-7 days

Please note above timeline is for prepaid orders.
COD orders will be slower! Please allow 2 extra days from the above for COD orders.
No delivery takes places on Sundays.
Please note due to operational constraints, pin code serviceability, etc some limitations may apply for which full effort will be made to inform you in advance.

Do you ship internationally too?

Indeed we do! If you are living outside India you can conveniently confirm and pay in your local currency on our website.

Shipping Charges — Free Shipping for orders above Rs. 25,000. For orders below Rs 25,000, flat Rs 3,500 courier fee. Couriers are sent by Fedex/DHL/ UPS. Gift boxes are not sent in international courier. Please note all local duties and taxes are to be borne by the recipient. This is applicable for orders placed online only, not for orders placed in our stores.

What are the shipping charges?

We provide free shipping all over India for orders above Rs. 1000.  For orders below Rs. 1000, flat Rs 200 courier fee.

For international orders —
Free Shipping for orders above Rs. 25,000. For orders below Rs 25,000, flat Rs 3,500 courier fee. This is applicable for orders placed online only, not for orders placed in our stores.

Do you offer Cash on Delivery?

For orders upto Rs. 5000/- COD is possible. Please note all COD orders have to be verified – you must verify the order by clicking the confirmation link which is sent to you by SMS. This SMS is sent to you after you have placed the order on the website. Please write to us in case you do not receive the SMS. Please note gift boxes are not sent in COD orders.

What is the return policy?

We offer hassle-free returns! You can return your order within 7 days of receipt. We request you to initiate returns for unused pieces only. Your money will be refunded in the original form of payment, except COD orders which will be returned via bank transfer! Please note this does not apply to international orders. Our detailed return policy can be found here.

How do I take care of my Pashmina or Wool Shawl?

For washing of your valuable pieces please wash through a professional dry cleaner or hand wash in cold water. For storage, please keep the piece wrapped in a muslin cloth or a plastic polybag. You can read more here.

Are wool shawls warm? And will they be itchy?

KCS Wool Shawls are made with fine counts of wool to ensure softness and warmth. Wool is a fantastic natural fiber with amazing insulation properties which will definitely keep you warm in cold temperatures. The warmth is felt 10-15 minutes after use and not instantly.

Freshly made wool shawls may show an itchy sensation in the beginning. The microfibers rise on constant touch and use and these unique fibers become more hairy and hence more soft after a short time. Indeed a rare product which continues to evolve better with time rather than the other way around in these fast fashion times!

I am buying on behalf of my company/ organization, can I get a GST tax invoice?

Yes! After placing your order please let us know your GST number by email and we will generate a GST tax invoice through which you can claim
input credit.

What does "KCS" stand for?

The name of our Founder, Khub Chand Sawhney!

Can I cancel an order I placed by mistake?

Please write to us or call us immediately if you have placed an order by mistake. An order which is not dispatched can certainly by stopped and if payment is made, refunded to you without any hassle!

Would there be a difference in the colors of the items shown vs when received?

There will always be a slight difference between the colors shown on your desktop or mobile screen as compared to what you receive in person. We try to photograph our items in a way to represent the true colors of the piece. We do not do any color editing or enhancement on our photos which changes the colors. Lighting conditions at your home vs where we shoot, screen resolutions and brightness settings of desktop or mobile systems are a reason for this slight difference on what we see on screen vs what we receive.

I live in Delhi/ NCR and want super urgent/ same day delivery, can you help?

We are here to help! For same day deliveries in Delhi/ NCR get in touch with us on WhatsApp – +91-9810201838. We will try our best (no guarantees) to have your order delivered as per your request. Extra charges for express delivery may apply.

Visiting Janpath Store through a Taxi or a Guide?

Certain tour companies, tourist guides, taxi drivers or rickshaw drivers in Central Delhi tourists area prefer to work on commission incentives, a business activity we are not part of, as part of our fair pricing policy. They may discourage you to visit, say that the store is closed or does not exist. In case you have any trouble visiting us you can easily reach via Google Maps, see how to visit over here or contact us on any of the numbers below

011-43760138

+91-9810201838

Ashish Pal

Ashish Pal

Editor

Prev :
Prev: Stores Cards
Next :
Next: Our Heritage template

Featured on KCS

Logo Khub Chand Sawhney’s (KCS) Kashmir Shawl Emporium, was established in 1950. Over the years we have gained the reputation of being the premier retailer of Kashmiri garments and handicrafts in India. Besides shawls, stoles, and scarves we are also known for our collections in Kashmiri sarees, jackets, suits and bed linen. Estd. 1950 Payments
Quick Links
  • About us
  • Contact us
  • Blogs
  • Wholesale
HELP
  • FAQ
  • Refund & Cancellation
  • Shipping Policy
  • Privacy Policy
  • Terms & Conditions
Registered Office
  • Khub Chand Sawhneys
    94, M.M, Janpath Road, New Delhi-110001
    Mobile/WhatsApp :- +919810201838
Contact us
  • [email protected]
Social Links

Popular Searches

Collections :

  • Pure Pashmina
  • Ari Embroidery
  • Border Work Shawls
  • Casual Printed Stoles
  • Classic Paisleys
  • Classic Shawls
  • Cozy Living Room Accessories
  • Contemporary Fashion
  • Double Side Aksi Embroidery
  • Haldi Ceremony Wear
  • Hand Beaded Wraps
  • Ikat Weaves
  • Jackets
  • Jaamavar Handbags
  • Kani Weaves
  • Kalamkari
  • Limited Edition Winter Shawls
  • Luxuries Under 5000
  • Luxurious Silks
  • Original Pashmina Shawl
  • Phirans
  • Ponchos
  • Raj Durbar Baraat Shawls
  • Reversible Shawls
  • Shawls for Milni
  • Sozi Embroidery
  • Spring / Summer
  • Shawls for Wedding Milni
  • Sangeet Party Reccos
  • Sozni Embroidery
  • Silk Dupattas
  • Travel-Friendly Lightweight Stoles
  • Unisex Pieces
  • Wedding Day Elegance
  • Winter Shawl for Office Wear
  • Zari Shimmers

Pure Pashmina :

  • Original Pashmina Shawl

Kalamkari :

  • Pashmina Kalamkari Shawl

Gift Ideas :

  • Birthday Present For Grandfather
  • Corporate Gifting
  • Festive Gifting
  • Felicitation Shawls
  • Gifts for Her
  • Gifts for Him
  • Gifts to Elders
  • Gifts for the Home
  • Luxury Shawls for NRI Winter Gifting
  • Mother's Day Gift Ideas
  • Personalized Home Decor Gifts
  • Wedding Gifts

Home :

  • Throw Blankets
  • Decorative Cushions

Men :

  • Exclusive Shawls
  • Heritage Wool Shawls for Men
  • Men's Pashmina Shawls
  • Luxury Stoles

Women :

  • Casual Scarves
  • Dressing Gown
  • Exclusive Shawls
  • Luxury Stoles
  • Luxury Winter Shawls for Women
  • Pashmina Shawl for Women
  • Phirans & Kashmiri Wear
  • Unstitched Suits
  • Stoles for Women

Casual Scarves :

  • Silk Scarf For Women

Luxury Stoles :

  • Stoles For Women

Copyright © 2025, Inc. All rights reserved.

Refund and Cancellation
Return

We offer hassle free returns! You can return your order within 7 days of receipt. We request you to initiate returns for unused pieces only. Your money will be refunded in the original form of payment, except COD orders which will be returned via bank transfer!

All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.

Please note this does not apply to international orders. Due to difficulties in generating returns pickups, reverse duties and taxes on import international orders cannot be returned.

Cancellation

Please write to us or call us immediately if you have placed an order by mistake. An order which is not dispatched can certainly by stopped and if payment is made, refunded to you without any hassle!

Please note this does not apply to international orders. International orders once shipped cannot be stopped or cancelled.

View All
Select your currency
INR Indian rupee
USD United States (US) dollar
CAD Canadian dollar
EUR Euro
AUD Australian dollar
GBP Pound sterling
JPY Japanese yen
AED United Arab Emirates dirham
NOK Norwegian krone
NZD New Zealand dollar
BDT Bangladeshi taka
Image

It's added to your Wishlist!

You can find your Wishlist in your My Account space and modify it

Item removed from wishlist!

View Wishlist

Your cart

Pure Wool Ari Embroidery Palledaar Shawl – Kesari, Black
Pure Wool Ari Embroidery Palledaar Shawl – Kesari, Black
Only 1 Left In Stock

1 x د.إ333 د.إ333

Almond Paisley Hand Bead Wrap - Mellow Rose
Almond Paisley Hand Bead Wrap - Mellow Rose
Only 1 Left In Stock

1 x د.إ97 د.إ97

Crimson Interflora Cushion and Pillow [2 Each, Set of 4]
Crimson Interflora Cushion and Pillow [2 Each, Set of 4]
Only 1 Left In Stock

1 x د.إ115 د.إ115

Kani Jaal Mens Shawl - Hazlenut Beige
Kani Jaal Mens Shawl - Hazlenut Beige
Only 1 Left In Stock

1 x د.إ204 د.إ204

Butehdaar Kani Weave Shawl - Royal Black
Butehdaar Kani Weave Shawl - Royal Black

1 x د.إ156 د.إ156

Heritage Black Superfine Wool Mens Shawl
Heritage Black Superfine Wool Mens Shawl

1 x د.إ177 د.إ177

Roaring Tigress Hand Emb Wool Stole - Navy, Multi
Roaring Tigress Hand Emb Wool Stole - Navy, Multi
Only 1 Left In Stock

1 x د.إ126 د.إ126

Taimur SuperFine Wool Shawl - Chamomille Beige
Taimur SuperFine Wool Shawl - Chamomille Beige
Only 1 Left In Stock

1 x د.إ204 د.إ204

Handloom Pashmina Baledaar Shawl - Rosewater Pink
Handloom Pashmina Baledaar Shawl - Rosewater Pink
Only 1 Left In Stock

1 x د.إ5,914 د.إ5,914

Old Hollywood Floral Cotton Stole
Old Hollywood Floral Cotton Stole
Only 1 Left In Stock

1 x د.إ56 د.إ56

Orchid & Shale Merino Wool Throw Blanket
Orchid & Shale Merino Wool Throw Blanket

1 x د.إ187 د.إ187

Rhomb Kani Shawl with Zari – Toosha Multi
Rhomb Kani Shawl with Zari – Toosha Multi
Only 1 Left In Stock

1 x د.إ156 د.إ156

Raj Paisley Lux Silk Unstitched Suit Fabric - Navy, Multi
Raj Paisley Lux Silk Unstitched Suit Fabric - Navy, Multi
Only 1 Left In Stock

1 x د.إ411 د.إ411

Floral Jaal Paisley Border Raw Silk Dupatta - Sunset Gold
Floral Jaal Paisley Border Raw Silk Dupatta - Sunset Gold

1 x د.إ183 د.إ183

Blooming Florals Wool Ruana Cape - Cream, Multi
Blooming Florals Wool Ruana Cape - Cream, Multi
Only 1 Left In Stock

1 x د.إ140 د.إ140

Jhanki Dord Metallic Wool Shawl - Gold, Toosh
Jhanki Dord Metallic Wool Shawl - Gold, Toosh
Only 2 Left In Stock

2 x د.إ169 د.إ339

Durbar Palla Kalamkari Mens Shawl -  Carmine Maroon
Durbar Palla Kalamkari Mens Shawl - Carmine Maroon

1 x د.إ806 د.إ806

Firoza Paisley Aksi Pashmina Shawl - Navy, Merigold
Firoza Paisley Aksi Pashmina Shawl - Navy, Merigold
Only 1 Left In Stock

1 x د.إ17,741 د.إ17,741

Black & Ivory Hand Embroidery Wool Phiran
Black & Ivory Hand Embroidery Wool Phiran

1 x د.إ191 د.إ191

Forest & Bottle Green Reversible Oversize Shawl Throw
Forest & Bottle Green Reversible Oversize Shawl Throw

1 x د.إ187 د.إ187

Bada Dor Kani Weave Mens Shawl – White, Multi
Bada Dor Kani Weave Mens Shawl – White, Multi

1 x د.إ323 د.إ323

Handloom Pure Pashmina Baledaar Shawl - Camel, Rust
Handloom Pure Pashmina Baledaar Shawl - Camel, Rust
Only 1 Left In Stock

1 x د.إ1,828 د.إ1,828

Baraat Border Mulberry Silk Stole -Ivory, Navy
Baraat Border Mulberry Silk Stole -Ivory, Navy

1 x د.إ140 د.إ140

Patola Jaal Unstitched Suit Set - Hibiscus Red
Patola Jaal Unstitched Suit Set - Hibiscus Red
Only 1 Left In Stock

1 x د.إ343 د.إ343

Mens Classic Pure Wool Stole - Khaki Red
Mens Classic Pure Wool Stole - Khaki Red
Only 1 Left In Stock

1 x د.إ81 د.إ81

Mor Jaal Raw Silk Dupatta - Rust Black
Mor Jaal Raw Silk Dupatta - Rust Black

1 x د.إ183 د.إ183

Boheme Cotton Stole - Wild Multi
Boheme Cotton Stole - Wild Multi
Only 1 Left In Stock

1 x د.إ56 د.إ56

Badaam Ambi Sozni Jamawar Stole - Rust Black
Badaam Ambi Sozni Jamawar Stole - Rust Black
Only 1 Left In Stock

1 x د.إ1,183 د.إ1,183

Tan Brown Mens Classic Wool Twill Stole
Tan Brown Mens Classic Wool Twill Stole

1 x د.إ81 د.إ81

Full Blossom Pashmina Print Stole - Roorkee Red
Full Blossom Pashmina Print Stole - Roorkee Red
Only 1 Left In Stock

1 x د.إ430 د.إ430

Paisley Tich Ari Wool Phiran - Red Multi
Paisley Tich Ari Wool Phiran - Red Multi
Only 1 Left In Stock

1 x د.إ860 د.إ860

Ari Embroidery Pure Wool Dressing Gown - Red Merigold
Ari Embroidery Pure Wool Dressing Gown - Red Merigold
Only 1 Left In Stock

1 x د.إ505 د.إ505

Axiom Merino Wool Scarf - Raipur Red
Axiom Merino Wool Scarf - Raipur Red
Only 1 Left In Stock

1 x د.إ113 د.إ113

ChandDar Ari Embroidery Wool Shawl -  Bochum Blue
ChandDar Ari Embroidery Wool Shawl - Bochum Blue
Only 1 Left In Stock

1 x د.إ645 د.إ645

Poshdar Khatraas Mens Shawl - Grey, Red
Poshdar Khatraas Mens Shawl - Grey, Red
Only 1 Left In Stock

1 x د.إ183 د.إ183

Baraati Palla Unstitched Suit Set - Hariyali Green
Baraati Palla Unstitched Suit Set - Hariyali Green

1 x د.إ353 د.إ353

Sohail Paisley Jaal Kani Wool Shawl - Emerald Green
Sohail Paisley Jaal Kani Wool Shawl - Emerald Green

1 x د.إ183 د.إ183

Paisley Poetry Silk Blend Square Scarf - Monochrome
Paisley Poetry Silk Blend Square Scarf - Monochrome

1 x د.إ74 د.إ74

Paisley Buteh Ari Wool Hand Emb Phiran - Quartz Pink
Paisley Buteh Ari Wool Hand Emb Phiran - Quartz Pink
Only 1 Left In Stock

1 x د.إ699 د.إ699

Kashida Palla Zari Pashmina Shawl - Toosh, Gold
Kashida Palla Zari Pashmina Shawl - Toosh, Gold
Only 1 Left In Stock

1 x د.إ3,548 د.إ3,548

Floral Border Fusion Scarf - Malmö Multi
Floral Border Fusion Scarf - Malmö Multi
Only 1 Left In Stock

1 x د.إ71 د.إ71

Ari Wool Jamawar Stole - Carmine Maroon
Ari Wool Jamawar Stole - Carmine Maroon
Only 1 Left In Stock

1 x د.إ806 د.إ806

Heptagon Weave Wool Blend Scarf - Grey Offwhite
Heptagon Weave Wool Blend Scarf - Grey Offwhite

1 x د.إ71 د.إ71

Bada Dor Kani Weave Shawl - Crimson Red
Bada Dor Kani Weave Shawl - Crimson Red
Only 1 Left In Stock

1 x د.إ183 د.إ183

Rust Red Paisley Cushion and Pillow [2 Each, Set of 4]
Rust Red Paisley Cushion and Pillow [2 Each, Set of 4]
Only 1 Left In Stock

1 x د.إ115 د.إ115

Ari Jaaldar Hand Emb Phiran - Latte, Lilac
Ari Jaaldar Hand Emb Phiran - Latte, Lilac
Only 1 Left In Stock

1 x د.إ860 د.إ860

Kalyx Paisley Oversize Wool SIlk Foulard - Mykonos Multi
Kalyx Paisley Oversize Wool SIlk Foulard - Mykonos Multi
Only 1 Left In Stock

1 x د.إ133 د.إ133

Rangeen Dor Pashmina Sozni Shawl - Multi, Offwhite
Rangeen Dor Pashmina Sozni Shawl - Multi, Offwhite
Only 1 Left In Stock

1 x د.إ2,150 د.إ2,150

Merino Wool Shawl Throw - Tonal Fuchsia
Merino Wool Shawl Throw - Tonal Fuchsia

1 x د.إ187 د.إ187

Tehreer Jaal Handloom Pashmina Shawl - Monochrome Red
Tehreer Jaal Handloom Pashmina Shawl - Monochrome Red
Only 1 Left In Stock

1 x د.إ4,301 د.إ4,301

Dreamscape Patterns Cotton Stole - Aqua, Multi
Dreamscape Patterns Cotton Stole - Aqua, Multi
Only 1 Left In Stock

1 x د.إ56 د.إ56

Handloom Kani Pashmina Shawl -Toosh, Multi
Handloom Kani Pashmina Shawl -Toosh, Multi
Only 1 Left In Stock

1 x د.إ9,677 د.إ9,677

Stars Weave Wool Blend Scarf - Scarlet Navy
Stars Weave Wool Blend Scarf - Scarlet Navy

1 x د.إ65 د.إ65

Bajoodar Ari Wool Phiran - Tumeric Brown
Bajoodar Ari Wool Phiran - Tumeric Brown
Only 1 Left In Stock

1 x د.إ484 د.إ484

Echoine SuperFine Wool Shawl - Latte Beige
Echoine SuperFine Wool Shawl - Latte Beige

1 x د.إ204 د.إ204

Herringbone and Twill Weave Blanket Throw
Herringbone and Twill Weave Blanket Throw

1 x د.إ70 د.إ70

Teal Blue Paisley Pure Wool Triangle Scarf
Teal Blue Paisley Pure Wool Triangle Scarf

1 x د.إ30 د.إ30

Max 250 Characters

You Might Love

ImageInterflora Wool Silk Self Checks Stole – BlueImageInterflora Wool Silk Self Checks Stole – BlueImageInterflora Wool Silk Self Checks Stole – BlueImageInterflora Wool Silk Self Checks Stole – BlueImageInterflora Wool Silk Self Checks Stole – Blue
Add to cart

Interflora Wool Silk Self Checks Stole – Blue

د.إ119
product

Interflora Wool Silk Self Checks Stole - Blue

118.848د.إ

Add to cart
ImageBada Dor Kani Weave Shawl – Heritage BlackImageBada Dor Kani Weave Shawl – Heritage BlackImageBada Dor Kani Weave Shawl – Heritage BlackImageBada Dor Kani Weave Shawl – Heritage Black
Add to cart

Bada Dor Kani Weave Shawl – Heritage Black

د.إ183
product

Bada Dor Kani Weave Shawl - Heritage Black

182.784د.إ

Add to cart
ImageDye Dreams Wool Blend Stole – Slate GreyImageDye Dreams Wool Blend Stole – Slate GreyImageDye Dreams Wool Blend Stole – Slate GreyImageDye Dreams Wool Blend Stole – Slate GreyImageDye Dreams Wool Blend Stole – Slate Grey
Add to cart

Dye Dreams Wool Blend Stole – Slate Grey

د.إ65
product

Dye Dreams Wool Blend Stole - Slate Grey

64.704د.إ

Add to cart
ImageAmbi Buteh Ari Wool Phiran – Multi BlackImageAmbi Buteh Ari Wool Phiran – Multi BlackImageAmbi Buteh Ari Wool Phiran – Multi BlackImageAmbi Buteh Ari Wool Phiran – Multi BlackImageAmbi Buteh Ari Wool Phiran – Multi BlackImageAmbi Buteh Ari Wool Phiran – Multi Black
Add to cart

Ambi Buteh Ari Wool Phiran – Multi Black

د.إ430
product

Ambi Buteh Ari Wool Phiran - Multi Black

430.08د.إ

Add to cart

Cart totals

Subtotal د.إ58,997
Total د.إ58,997
Proceed to checkout
Checkout Add More Item