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FAQ template

Written By Ashish Pal

Posted on October 15, 2023
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On this Page

Frequently Asked Questions

We’ve covered all the curated questions. Please feel free to email us ([email protected]) if you’ve got something else to be answered.

What is the authenticity of the material and compositions?

The original and actual material composition of each shawl, stole and other product can be found on the relevant product page. You will find this information in the Description as well as a Material section of the product page. All pieces are also dispatched with the original composition label as well.
We personally guarantee the purity and authenticity of all our fibers – pashmina, wool, silk,  etc.
Our brand has been awarded a Woolmark License and therefore woolen items carry Woolmark Certification and Woolmark logo on the label.

Is there a Sale/ Discount Code/ Promotion?

Unfortunately, we do not have discounts. Our business and pricing policy is extremely fair and simple. Our prices are not inflated which can thereafter be reduced at the end of the season. All prices are extremely honestly marked, so as to encourage customer loyalty for the exceptional quality and workmanship being offered.

I want to send a piece as a gift, can you help?

Of course! KCS shawls and stoles make for unique gift ideas!

On the Checkout page, you can tick the option of a Gift Order. All gift orders are packed in our beautiful gift boxes. You also have the option to to write a personal message for your recipient which is hand written on our postcards!

And of course, no bill or invoice will be sent with the gift order!

Please note gift boxes are not sent in COD orders or international orders.

How long would it take to receive my order?

We want to receive your order as soon as possible! All orders are dispatched on the same day as received i.e. between Mon-Sat, 10 am-5 pm.

  1. Delhi/ NCR – 1-2 days
  2. Metro Cities – 1-3 days
  3. Non-Metro – 3-5 days
  4. International – 5-7 days

Please note above timeline is for prepaid orders.
COD orders will be slower! Please allow 2 extra days from the above for COD orders.
No delivery takes places on Sundays.
Please note due to operational constraints, pin code serviceability, etc some limitations may apply for which full effort will be made to inform you in advance.

Do you ship internationally too?

Indeed we do! If you are living outside India you can conveniently confirm and pay in your local currency on our website.

Shipping Charges — Free Shipping for orders above Rs. 25,000. For orders below Rs 25,000, flat Rs 3,500 courier fee. Couriers are sent by Fedex/DHL/ UPS. Gift boxes are not sent in international courier. Please note all local duties and taxes are to be borne by the recipient. This is applicable for orders placed online only, not for orders placed in our stores.

What are the shipping charges?

We provide free shipping all over India for orders above Rs. 1000.  For orders below Rs. 1000, flat Rs 200 courier fee.

For international orders —
Free Shipping for orders above Rs. 25,000. For orders below Rs 25,000, flat Rs 3,500 courier fee. This is applicable for orders placed online only, not for orders placed in our stores.

Do you offer Cash on Delivery?

For orders upto Rs. 5000/- COD is possible. Please note all COD orders have to be verified – you must verify the order by clicking the confirmation link which is sent to you by SMS. This SMS is sent to you after you have placed the order on the website. Please write to us in case you do not receive the SMS. Please note gift boxes are not sent in COD orders.

What is the return policy?

We offer hassle-free returns! You can return your order within 7 days of receipt. We request you to initiate returns for unused pieces only. Your money will be refunded in the original form of payment, except COD orders which will be returned via bank transfer! Please note this does not apply to international orders. Our detailed return policy can be found here.

How do I take care of my Pashmina or Wool Shawl?

For washing of your valuable pieces please wash through a professional dry cleaner or hand wash in cold water. For storage, please keep the piece wrapped in a muslin cloth or a plastic polybag. You can read more here.

Are wool shawls warm? And will they be itchy?

KCS Wool Shawls are made with fine counts of wool to ensure softness and warmth. Wool is a fantastic natural fiber with amazing insulation properties which will definitely keep you warm in cold temperatures. The warmth is felt 10-15 minutes after use and not instantly.

Freshly made wool shawls may show an itchy sensation in the beginning. The microfibers rise on constant touch and use and these unique fibers become more hairy and hence more soft after a short time. Indeed a rare product which continues to evolve better with time rather than the other way around in these fast fashion times!

I am buying on behalf of my company/ organization, can I get a GST tax invoice?

Yes! After placing your order please let us know your GST number by email and we will generate a GST tax invoice through which you can claim
input credit.

What does "KCS" stand for?

The name of our Founder, Khub Chand Sawhney!

Can I cancel an order I placed by mistake?

Please write to us or call us immediately if you have placed an order by mistake. An order which is not dispatched can certainly by stopped and if payment is made, refunded to you without any hassle!

Would there be a difference in the colors of the items shown vs when received?

There will always be a slight difference between the colors shown on your desktop or mobile screen as compared to what you receive in person. We try to photograph our items in a way to represent the true colors of the piece. We do not do any color editing or enhancement on our photos which changes the colors. Lighting conditions at your home vs where we shoot, screen resolutions and brightness settings of desktop or mobile systems are a reason for this slight difference on what we see on screen vs what we receive.

I live in Delhi/ NCR and want super urgent/ same day delivery, can you help?

We are here to help! For same day deliveries in Delhi/ NCR get in touch with us on WhatsApp – +91-9810201838. We will try our best (no guarantees) to have your order delivered as per your request. Extra charges for express delivery may apply.

Visiting Janpath Store through a Taxi or a Guide?

Certain tour companies, tourist guides, taxi drivers or rickshaw drivers in Central Delhi tourists area prefer to work on commission incentives, a business activity we are not part of, as part of our fair pricing policy. They may discourage you to visit, say that the store is closed or does not exist. In case you have any trouble visiting us you can easily reach via Google Maps, see how to visit over here or contact us on any of the numbers below

011-43760138

+91-9810201838

Ashish Pal

Ashish Pal

Editor

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Featured on KCS

Logo Khub Chand Sawhney’s (KCS) Kashmir Shawl Emporium, was established in 1950. Over the years we have gained the reputation of being the premier retailer of Kashmiri garments and handicrafts in India. Besides shawls, stoles, and scarves we are also known for our collections in Kashmiri sarees, jackets, suits and bed linen. Estd. 1950 Payments
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Gift Ideas :

  • Birthday Present For Grandfather
  • Corporate Gifting
  • Festive Gifting
  • Felicitation Shawls
  • Gifts for Her
  • Gifts for Him
  • Gifts to Elders
  • Gifts for the Home
  • Luxury Shawls for NRI Winter Gifting
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Collections :

  • Pure Pashmina
  • Ari Embroidery
  • Bed Linen
  • Border Work Shawls
  • Casual Printed Stoles
  • Classic Paisleys
  • Classic Shawls
  • Cozy Living Room Accessories
  • Contemporary Fashion
  • Decorative Cushions
  • Double Side Aksi Embroidery
  • Haldi Ceremony Wear
  • Hand Beaded Wraps
  • Ikat Weaves
  • Jackets
  • Jaamavar Handbags
  • Kani Weaves
  • Kalamkari
  • Limited Edition Winter Shawls
  • Luxuries Under 5000
  • Luxurious Silks
  • Original Pashmina Shawl
  • Phirans
  • Ponchos
  • Raj Durbar Baraat Shawls
  • Reversible Shawls
  • Shawls for Milni
  • Sozi Embroidery
  • Spring / Summer
  • Shawls for Wedding Milni
  • Sangeet Party Reccos
  • Sozni Embroidery
  • Silk Dupattas
  • Travel-Friendly Lightweight Stoles
  • Unisex Pieces
  • Wedding Day Elegance
  • Winter Shawl for Office Wear
  • Zari Shimmers

Pure Pashmina :

  • Original Pashmina Shawl

Kalamkari :

  • Pashmina Kalamkari Shawl

Men :

  • Exclusive Shawls
  • Heritage Wool Shawls for Men
  • Men's Pashmina Shawls
  • Luxury Stoles

Women :

  • Casual Scarves
  • Dressing Gown
  • Exclusive Shawls
  • Luxury Stoles
  • Luxury Winter Shawls for Women
  • Pashmina Shawl for Women
  • Phirans & Kashmiri Wear
  • Unstitched Suits
  • Stoles for Women

Casual Scarves :

  • Silk Scarf For Women

Luxury Stoles :

  • Stoles For Women

Copyright © 2025, Inc. All rights reserved.

Refund and Cancellation
Return

We offer hassle free returns! You can return your order within 7 days of receipt. We request you to initiate returns for unused pieces only. Your money will be refunded in the original form of payment, except COD orders which will be returned via bank transfer!

All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.

Please note this does not apply to international orders. Due to difficulties in generating returns pickups, reverse duties and taxes on import international orders cannot be returned.

Cancellation

Please write to us or call us immediately if you have placed an order by mistake. An order which is not dispatched can certainly by stopped and if payment is made, refunded to you without any hassle!

Please note this does not apply to international orders. International orders once shipped cannot be stopped or cancelled.

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Hayat Paisley Daur Kani Shawl - Meadow Green
Hayat Paisley Daur Kani Shawl - Meadow Green

1 x ₹3,808 ₹3,808

Lambs Wool Stripes Scarf – Navy, Green
Lambs Wool Stripes Scarf – Navy, Green

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Autumn Red Fuchsia Almond Cushion and Pillow [2 Each, Set of 4]
Autumn Red Fuchsia Almond Cushion and Pillow [2 Each, Set of 4]
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Phool Boota Handloom Pashmina Shawl - Taupe, Offwhite
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Bada Dor Kani Weave Shawl - Cloud, Sand
Bada Dor Kani Weave Shawl - Cloud, Sand

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Madras Check Pure Wool Mens Shawl - Hibiscus Red
Madras Check Pure Wool Mens Shawl - Hibiscus Red

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Infinity Merino Wool Scarf - Monochrome
Infinity Merino Wool Scarf - Monochrome

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Baraat Jama Kalamkari Shawl - Multi
Baraat Jama Kalamkari Shawl - Multi

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Teardrop Paisley Merino Wool Plaid Cushion - Musatrd Green
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Posh Buti All Over Ari Shawl - Black
Posh Buti All Over Ari Shawl - Black
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Rooh Jaal Organza Silk Suit Fabric Set - Royal Blue
Rooh Jaal Organza Silk Suit Fabric Set - Royal Blue
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Viri Paisley Unstitched Suit Set - Multi
Viri Paisley Unstitched Suit Set - Multi

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Ari Embroidery Pure Wool Dressing Gown – Honey Oatmeal
Ari Embroidery Pure Wool Dressing Gown – Honey Oatmeal
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Jungle Skins Hand Emb Wool Scarf -  Multi Offwhite
Jungle Skins Hand Emb Wool Scarf - Multi Offwhite
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Phorios Paisley Oversize Wool Silk Foulard - Lipstick Red
Phorios Paisley Oversize Wool Silk Foulard - Lipstick Red

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Phool Tich Ari Wool Phiran - Red Multi
Phool Tich Ari Wool Phiran - Red Multi
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Sona Yatra Kalamkari Wool Zari Shawl - Honey Gold
Sona Yatra Kalamkari Wool Zari Shawl - Honey Gold
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Natural Beige and White Lambswool Stripes Plaid
Natural Beige and White Lambswool Stripes Plaid
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Textura Stipes Superior Cotton Stole - Tangerine
Textura Stipes Superior Cotton Stole - Tangerine
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Masakali Ari Tichdaar Wool Stole - Bikaner Brown
Masakali Ari Tichdaar Wool Stole - Bikaner Brown
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Floral Weaves Lux Silk Suit Fabric Set - Mathura Multi
Floral Weaves Lux Silk Suit Fabric Set - Mathura Multi
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Handloom Pashmina Sozni Dordaar Shawl - Camel
Handloom Pashmina Sozni Dordaar Shawl - Camel
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Zarafshan Jaal Kani Wool Shawl - Antique White
Zarafshan Jaal Kani Wool Shawl - Antique White

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Abeer Kani Weave Wool Shawl - Indian Ivory
Abeer Kani Weave Wool Shawl - Indian Ivory
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Phooldar Kani Shawl with Zari - Fawn Multi
Phooldar Kani Shawl with Zari - Fawn Multi

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Vintage Kani Paisley Merino Wool Stole - Munich Multi
Vintage Kani Paisley Merino Wool Stole - Munich Multi
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Antique Green Vintage Paisley Cushion
Antique Green Vintage Paisley Cushion
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Baledaar Chinar Pashmina Shawl - Brick Red
Baledaar Chinar Pashmina Shawl - Brick Red
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Parizaad Jaal Kani Weave Wool Shawl - Teal, Rust
Parizaad Jaal Kani Weave Wool Shawl - Teal, Rust

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Fawn White Checks Mens Shawl
Fawn White Checks Mens Shawl

1 x ₹3,696 ₹3,696

Overlay Fringe Fancy Stole - Navy Offwhite
Overlay Fringe Fancy Stole - Navy Offwhite

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Toosha Brown Ari Hand Embroidery Wool Jacket [48]
Toosha Brown Ari Hand Embroidery Wool Jacket [48]
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Bada Dor Kani Weave Mens Shawl – White, Multi
Bada Dor Kani Weave Mens Shawl – White, Multi

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Sozni Palla Pure Pashmina Shawl - Melange Beige
Sozni Palla Pure Pashmina Shawl - Melange Beige
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Blooming Muse Pure Pashmina Stole - Pretoria Pink
Blooming Muse Pure Pashmina Stole - Pretoria Pink
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Butehdaar Kani Weave Shawl - Vanilla White
Butehdaar Kani Weave Shawl - Vanilla White

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Fluid Structures Wool Silk Self Weave Scarf - Baku Blue
Fluid Structures Wool Silk Self Weave Scarf - Baku Blue
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1 x ₹2,476 ₹2,476

Reversible Two Color Kani Weave Shawl - Mustard, White
Reversible Two Color Kani Weave Shawl - Mustard, White

1 x ₹4,256 ₹4,256

Lashkar Jaal Kani Wool Shawl - Surkh Red
Lashkar Jaal Kani Wool Shawl - Surkh Red
Only 1 Left In Stock

1 x ₹5,600 ₹5,600

Shibori Dye Merino Wool Twill Scarf - Indigo Blue
Shibori Dye Merino Wool Twill Scarf - Indigo Blue
Only 1 Left In Stock

1 x ₹1,352 ₹1,352

Falak Kani Woolen Unstitched Suit Set - Mysore Multi
Falak Kani Woolen Unstitched Suit Set - Mysore Multi
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Paisley Butehdaar Ari Wool Jacket - Ivory, Khaki [40]
Paisley Butehdaar Ari Wool Jacket - Ivory, Khaki [40]
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Blooming Muse Pure Pashmina Stole - Brown, Multi
Blooming Muse Pure Pashmina Stole - Brown, Multi
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Paisley SuperFine Wool Shawl - Taupe Beige
Paisley SuperFine Wool Shawl - Taupe Beige
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Baskh Paisley Kalamakri Pashmina Shawl - Autumn Gold
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Bajoodar Ari Wool Phiran - Tumeric Brown
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Shikaardar Kani Shawl with Zari - Toosh Multi

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Stars Weave Wool Blend Scarf - Scarlet Navy
Stars Weave Wool Blend Scarf - Scarlet Navy

1 x ₹1,348 ₹1,348

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Ari Embroidery Pure Wool Dressing Gown - Firozi Blue
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Kashida Palla Zari Pashmina Shawl - Toosh, Gold
Kashida Palla Zari Pashmina Shawl - Toosh, Gold
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1 x ₹73,920 ₹73,920

Baraat Border Reversible Shawl – Maroon, Red
Baraat Border Reversible Shawl – Maroon, Red

1 x ₹2,520 ₹2,520

Waves Weave Glitter Threads Wool Scarf - Anthracite
Waves Weave Glitter Threads Wool Scarf - Anthracite

1 x ₹1,476 ₹1,476

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Pure Wool Ari Embroidery Palledaar Shawl – Opulent Ivory
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1 x ₹6,944 ₹6,944

Baraat Dor Kani Shawl - Camel, Multi
Baraat Dor Kani Shawl - Camel, Multi

1 x ₹3,808 ₹3,808

Midnight Owl Wool Twill Scarf - Merigold
Midnight Owl Wool Twill Scarf - Merigold
Only 1 Left In Stock

1 x ₹2,352 ₹2,352

Aztec Pure Wool Stole - Espresso Brown
Aztec Pure Wool Stole - Espresso Brown

1 x ₹775 ₹775

Potpourri Jama Raw Silk Dupatta – Multi
Potpourri Jama Raw Silk Dupatta – Multi

1 x ₹3,808 ₹3,808

Rhomb Kani Shawl with Zari  - Honey Mustard
Rhomb Kani Shawl with Zari - Honey Mustard

1 x ₹3,248 ₹3,248

Parizaad Jaal Kani Weave Wool Shawl - Royal Black
Parizaad Jaal Kani Weave Wool Shawl - Royal Black
Only 1 Left In Stock

1 x ₹2,912 ₹2,912

Paisley Fusion Hand Bead Wrap - Aurora Multi
Paisley Fusion Hand Bead Wrap - Aurora Multi

1 x ₹2,016 ₹2,016

Amulet Paisley Bamboo Modal Stole - Fossil Grey
Amulet Paisley Bamboo Modal Stole - Fossil Grey
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